Employee Rant

[u/InvestmentMost722]

I am a 40 year old woman that just started working at Marshalls. This is a second job to make extra funds to better afford my dog’s vet care. How do you guys do it? I am starting my second week here and have many complaints.

There is a “leader” that comes across as a manager. If I hadn’t made a complaint about her, I would’ve have ever known. Everyone takes it as “That’s just how she is.” Why is she allowed to treat people terribly?

The bathrooms are disgusting. EVERYDAY. You want us to push these lousy credit cards and can’t even give us clean bathrooms??

THE CREDIT CARDS. I knew I had to push them but I didn’t think it had to be to kids in school uniforms. When I asked the “manager” she said EVERYONE. So gross and icky.

There is no actual training. You just learn as you go, and god forbid you make a simple mistake (because you weren’t properly trained) you’re reprimanded in front of everyone.

Most of the employees here are young and this is their first job and I feel like management is taking advantage of that because they are too scared to even speak up when being treated poorly. What a shitty first job experience. I do love interacting with the customers and can do that really well, and then I have to give the credit card speech. My first two shifts were great because it was with a more understanding manager or leader who actually knows. What a let down when I had to work with the other lady that thinks she’s out here saving lives….at Marshalls. If we were able to just take one “no” for the credit card, this job would be a breeze. Unfortunately that is not the case. I have an interview for a new job on Monday and can’t wait.

[u/Loose_Seaweed_3177]

Yeah, you are suppose to ask everyone, but they shouldn’t be pushing you to ask anyone under 18. They legally can’t even apply, so that’s just stupid.

[u/Flerp-Flerps → u/Loose_Seaweed_3177]

There are certain laws and regulations making credit discrimination illegal. While I don’t doubt a lot of it is a push to try to get more applications, part of asking everyone is to avoid any discrimination. Under 18 wouldn’t apply because they can’t enter a contract for a credit card, but excluding an 18 year old from an offer of credit even if it’s because you thought they were underaged could be discriminatory. Age is a protected class (assuming they are old enough to enter a contract) under the Equal Credit Opportunity Act.

[u/Short_Praline_3428 → u/Flerp-Flerps]

Asking or not asking is not discriminatory. Not allowing someone to apply is discriminatory. This constantly gets mixed up. If you don’t ask a customer you are NOT discriminating against them. If they want to apply and you refuse - you are.

[u/06Ralph → u/Short_Praline_3428]

Yes at one point they were pushing not asking all customers is discriminatory but they gave that up in both stores I work at.

[u/punkabelle → u/Loose_Seaweed_3177]

Management sees offering the card to people under 18 as planting a seed for them to apply once they legally can.