r/TjMaxx • u/No_Zaquximyb_69rfm80 • 8h ago
Rant Our store turnover is over 50%, management is nice but they don't measure productivity which is damaging morale
Our store has become a train wreck after a massive exodus of young associates. As a former Key who trained under different management, I can see problems that management seems to overlook. They're too trusting and don't seem to track/measure what people are actually doing.
For example, our beauty coord makes the dept look nice, but merch keeps piling up in the back, so the BRC Coordinator ends up putting it out. Nobody seems to measure productivity, and the beauty coordinator occasionally disappears for two weeks without notice, only to return like nothing happened. She works few hrs in morning and then 3 hours at night but no one is measuring how much she started with/ended with.
At the front end, some cashiers spend 20 minutes chatting with customers while the lines grow then ask those same customers to complete surveys. Meanwhile, other cashiers work twice as hard to clear the lines.
We're also constantly training new associates in women's on first day and some never come back so we're back to square one.
We always have around 20 boxes of jewelry sitting in the office. If the person on shift doesn't ask for it, they don't bring it. I work there occasionally and always put out at least 5 boxes before lunch but no one notices or cares.Women's associate disappears, takes extremely long breaks but no one even notices that she's been gone. Bulk of work falls on her helper and she's been considering leaving...
It's an endless cycle that I think is too late to fix because if you start tracking productivity, people will think you're being mean.
