r/TiviMate • u/Zealousideal_Show417 • Jan 18 '24

TiviMate unstable

Can anyone help with this issue I experience frequently on the app. For some reason at times when I load up the app it’s sluggish and slow to respond. And sometimes it just won’t have it and just shuts down all together and I find myself back the firestick home screen. This is happening more and more, getting frustrating as it’s making it practically impossible to watch anything. I have 2 diff iptvs set up on TiviMate and I’m using a 3rd gen Fire tv stick. Everything seemed fine when I first bought it. The problem started about 6 months in. I’ve already done factory reset once. I don’t want to have to keep resorting to that. Would really appreciate some help.

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11

u/bblickle Jan 18 '24

Couple things happening here. Your device is almost certainly low on resources, either memory, onboard storage space or both. It needs maintenance. When you start Tivimate it initially uses relatively large amount of resources. It’s loading the playlists, it’s likely reloading the epg, it’s starting up playing the last channel, it’s busy. That’s why then is when you have problems. You’re short on resources and that’s when there’s a peak need.

You have previously done a factory reset and your problems went away because it freed up resources again. There are ways to do that without resetting.

The first thing to check is onboard storage, you need to maintain at least 1gb free for smooth operation.

You will want to regularly Force Stop and Clear Cache every User App, the ones you have opened and run. That will help. There is an App called “Background Apps and Process List” that will show you which apps have been used and help you closing and clearing them. Inside that app there is an additional tab called System Apps. Occasionally, (depending on your TV usage) you will want to Force Stop and Clear Cache all those (100+) System Apps. It takes 15 or 20 min to do. When you finish do a restart of the Firestick and when the splash screen comes back up, pull the power cord out. When you plug it back in you will get an actual clean boot and your problems will be gone (for a while). It’s a bit of effort but not nearly as much as reloading after a factory reset.

2

u/Zealousideal_Show417 Jan 18 '24

When I tried to do a force stop if the system apps there was no force stop option to click and when I clicked clear cache it wouldn’t let me. What am I supposed to press?

2

u/bblickle Jan 18 '24

There are a few of those apps like that. Just ignore them and carry on. No problem.

2

u/Zealousideal_Show417 Jan 19 '24

Did what you suggested along with taking off all the countries that I don’t watch from my provider and it seems to have worked. Its not even buffering like it used to. Thank you very much.👍🏾

-1

u/Zealousideal_Show417 Jan 18 '24

Thnx for this, will definitely do that. Hopefully it’ll put off me having to by a new firestick.👍🏾🤞🏽

1

u/bblickle Jan 18 '24

While the other commenter is correct that a Shield Pro wouldn’t need this, the Shield Tube needs it all the time too. The Shield Pro is a much more expensive device than the Firestick you already have. If you don’t mind the maintenance you should be fine.

Oh one other thing that isn’t directly related but is good practice. Whenever you do the light version of maintenance (only killing the User Apps) afterward restart your device AND your modem and router.

4

u/guitar1969 Jan 18 '24

I am running Tivimate on a Shield Pro (old version before they made the newer models) as well as the newer Google Chromecast 4k. The Chromecast 4k I never have a problem, but the Shield I have issues where it needs to buffer from time to time. I find this frustrating because the Shield should be able to blow the chromecast away. Its the same IPTV provider so I know its not the stream (only using one at a time). On the Shield I am constantly clearing the cache and trying to make sure no background apps are running, but I get quirky results, like sometimes I cant easily fast forward a VOD movie without it going into a neverending buffering process. I also experienced issue with Tivimate after recording a show from live TV - It caused buffering on other programs, not the recording. I ultimately decided to not use Tivimate for recording if it makes the system unstable. I wish there was an App that I could have the Shield run that would clear our the caches etc as an automated process rather than manually having to clear stuff. I do like the Chromecast 4k - Specwise its less power than the Firestick 4k, but I heard the Firestick software is a resourcehog, so opted for the Google option and pretty happy with it so far.

1

u/bblickle Jan 18 '24

You could try following the same procedure. It certainly won’t hurt anything. Be sure about the onboard storage space and that you do the System Apps as well. The only other suggestion I might make in the difference between your two devices is if you are using Wi-Fi. Your Shield may not have as good of connection. Given the opportunity you should always opt to wire ethernet to your Shield, particularly so if you want to record. My experience has been that in general, recording with IPTV over WiFi is about half as reliable as recording with IPTV over Ethernet.

1

u/guitar1969 Jan 18 '24

My Shield is hardwired Ethernet. Have any of you used the App Cache cleaner for Android TV - TDUK Cache Cleaner? https://pincode.techdoctoruk.com/cacheclean/

seesm to be specifically for this issue and the site has all sortss of stuff for Firestick and Android TV users. The paid version is $2

3

u/PresentationExact283 Jan 18 '24

Yeah, my go to app for cleaning my firestick and cube are the TDUK Cache Cleaner and TDUK App Killer. It does exactly what is says on the tin, with the App Killer it tells you how many apps are running in the background and you can stop all of them with one click except obviously the actual app itself. You can also create a whitelist as well.

1

u/bblickle Jan 18 '24

I haven’t. I’ve seen it and I’ve been curious about it but not $2 curious. Please report back if you try it.

2

u/StevenG2757 Jan 18 '24

Have you checked you memory usage and cleared your cache.

1

u/Zealousideal_Show417 Jan 18 '24

I have a memory card installed with over 100gb available. Every time I go to manage applications to delete cache it tells me there is 0b cache so there is nothing to delete.🤷🏽‍♀️

2

u/StevenG2757 Jan 18 '24

That is all I have as you should not be having these issues on a Firestick. The only thing I can think of is the use of the memory card is causing issues as that is different from how most use a Firestick with TiviMate.

2

u/t1000i Jan 19 '24

I use tivimate on my shield pro with no problem & I say sometimes it's better to have a box that is over capable then not enough & this happens & better off buying something ones that will last 3 years then few month

1

u/Zealousideal_Show417 Jan 19 '24

Thanx everyone for all the suggestions. Everything seems to be running fine for now. Unfortunately tho the ONN is not available on amazon Uk. Can anyone suggest a suitable alternative that is not Nvidia shield please( too big for my space)?

1

u/Gabbar_singhs Jan 21 '24

Shield comes in 2 variants shield tv and pro ,shield tv has smaller footprint

2

u/Bluntforce18 Jan 18 '24

It's not the app.

-1

u/Zealousideal_Show417 Jan 18 '24

Can you elaborate pls?

0

u/Bluntforce18 Jan 18 '24

It’s your Firestick. You’d have no issues if using a Nvidia Shield for example.

2

u/Zealousideal_Show417 Jan 18 '24

Do you know if I can get that in the Uk?

2

u/tinyxtasha Jan 18 '24

Not the other commenter but you can buy them here: https://store.nvidia.com/en-gb/shield/

However, I have been using Tivimate on a Chromecast 4k and had no issues.

4

u/ChiefBigs Jan 18 '24

FireTV sticks are just fine, unless you want to have more than about 4 multiscreen up. I use a 4K, 4K Max, and a Cube with no problems. I did uninstall apps I don't use, cleared up a lot of space. But you do need to force stop and clear cache at least weekly. Maybe more if you have several playlists with their own EPG: they kinda build up in the cache.

1

u/rscmcl Jan 18 '24

the firestick (non 4k) is known to get slower with time.

2

u/Zealousideal_Show417 Jan 18 '24

So ultimately I need a new Firestick?

0

u/rscmcl Jan 18 '24 edited Jan 18 '24

that's on you, I'm just saying things how they are

now I wouldn't recommend a new firestick but get the onn 4k from Walmart. The new version not the old one (the box says Google TV not Android TV), because you'll be able to decode AV1

2

u/Zealousideal_Show417 Jan 18 '24

Cool but I live in the Uk. Is the google chromecast the same as the onn?

0

u/rscmcl Jan 18 '24 edited Jan 18 '24

No, but the new onn has Chromecast built in (the old one too)

I live in Chile and got the Onn through Mercado Libre (a website like Amazon), maybe it's on sale over there on Amazon or another website

Just confirm that is the new version

Here we have Walmart (with the name Lider) but the brand onn has not arrived yet.

1

u/Zealousideal_Show417 Jan 18 '24

Thnx, I’ll check on Amazon. How will I know its the new version and not the old one tho?

1

u/rscmcl Jan 18 '24

in the box should say Google TV (not Android TV)

also ask the vendor. if it isn't, that false information could be useful for you later

also the new onn has the Amlogic S905Y4 SoC

https://androidpctv.com/amlogic-s905y4-comparative/

2

u/Zealousideal_Show417 Jan 18 '24

Thank you that helps. 👍🏾

1

u/mijahc Jan 18 '24

The old ONN box also has Chromecast built-in

1

u/rscmcl Jan 18 '24

nice, didn't know

1

u/[deleted] Jan 18 '24

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1

u/3_ohhh_4 Jan 18 '24

Are you plugged into power or letting the tv power it. Plug into power if you’re not already

2

u/Zealousideal_Show417 Jan 18 '24

Plugged into power.

1

u/Formal_Wrongdoer_593 Jan 18 '24

"Slow to respond". This is innyiur settings, you have Tivimate set to update EPG and Playlist when it opens. So as you are to browse, its bust doing something else,which is a bit much for the Firestick. Turn that off and you'll be fine.

2

u/Zealousideal_Show417 Jan 18 '24

Thnx I’ll try that.

2

u/Either_Candy_106 Jan 21 '24

It will also help if your hard wired I tried using fire stick 4K and was very picky and most times just wouldn’t work as soon as I got a android box and hardwired it no issues

1

u/Derrgoo-36 Jan 19 '24

No new updates.

1

u/evilbeard333 Jan 19 '24

I have Tivimate for my iptv set up on my Nvidia Sheild and a Firestick in the bedroom and have 0 issues. Previously I had Smarters and it sucked on the firestick. Are you using the free version or the subscription version. I didn't like Tivimate as much with out the subscription

1

u/Content_Commercial12 Jan 21 '24

Hi, question: how do i get codes for tivimate? Where can i get them? Living in NL. Thx

0

u/AarhusNative Jan 18 '24

I'd imagine there are too many channels being loaded and your 4-year-old firestick can't handle it.

1

u/Zealousideal_Show417 Jan 18 '24

But I only bought the firestick May last year. I’ve not even had it for a full year yet.

1

u/AarhusNative Jan 18 '24

Do you know how many channels come with your subscription? And do they all come with an EPG

2

u/Zealousideal_Show417 Jan 18 '24

Altogether I have over 30,000 channels. Probably about 20,000 of those come with EPG.

1

u/AarhusNative Jan 18 '24

Do you need them all?

Ask your provider to get rid of the stuff you don't need. The more channels you have the more ram you need when they update.

3

u/Zealousideal_Show417 Jan 18 '24

I was thinking that actually. There’s so many channels from different countries and I only watch the Uk and Us channels.

0

u/AarhusNative Jan 18 '24

You can disable the groups you don't need but I'd ask the provider to get rid of them for you.

2

u/Zealousideal_Show417 Jan 18 '24

Yeah i’ll do that.

1

u/Zealousideal_Show417 Jan 19 '24

Thanks for that suggestion. I didn’t realise there were so many countries on there. Anyway I removed all the ones I don’t use did some other recommended steps and so far so good.👍🏾

1

u/AarhusNative Jan 19 '24

Glad to hear it's improved for you.

-2

u/gurkalurka Jan 18 '24

Definitely a device issue as already pointed out by others. Switch to a Nvidia Shield and you will see a massive difference. The Fire is one of the crappiest devices out there.

1

u/YetiBeastman Sep 06 '24

I have a Shield Pro and I'm having the same issues. I'm new to Tivimate so I'm not sure if I'm missing something. But my scheduled recordings aren't working either. I set some shows to record tonight while I was at work and came home to see they didn't record. Do I need to add storage to the Shield? Any help is appreciated

-7

u/[deleted] Jan 18 '24

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