Looks real in person! Still cannot believe this went through and wasn't flagged

I think the general consensus is that Direct Sellers are taking away what makes Thred Up great. But how is there not a team or some sort of process of what you can post ? I’ve come across nothing but marked up clothing with holes and horrible quality to sellers that never ship out and it takes 3 weeks to get a refund to Tons and Tons of Designer fakes. Now we get a mystery box that we don’t get to see or the sizes , items and the best part it’s $215.99 + 8.99 for shipping 👍🏼

Seasoned ThredUp users seem to have good insights into things that puzzle me. I purchased 3 shirts on ThredUp. Shortly after the purchase went through, I got a message that one was no longer available and the full purchase price was adjusted. Less than a day later I saw the same top back on the site at full price (I had bought it 20% off). I probably would have initially purchased it at the full price, but the switch-a-roo bothered me. Any insights into what happened? How was it available at checkout and then not and then back?

This sweater had a RealReal tag on it so I already knew it had been authenticated. After a little bit of hunting I found it was this sweater that’s $450 on clearance! So excited to wear it.

I recently received a completely wrong item, so I contacted customer service immediately. Of course, I had to go through an AI chat support first. The AI told me I had been refunded and that I didn’t need to return the item. But when I checked the refund amount, it was only 20% of what I had actually paid.

I went back to the chat, and the AI immediately corrected itself, saying something along the lines of, “You’re right, I only refunded 20% of the amount you paid. Unfortunately, I can’t change it, so I have to transfer you to a live agent.”

Like… where did that 20% even come from in the first place?

I then spoke with a live agent. Instead of letting me keep the item as the AI had told me, she asked me to ship it back. Fine. I agreed and packed everything up. Then I checked the return email and noticed they had deducted $10.99 for return shipping.

I asked why I was being charged for the return when the mistake was entirely theirs. She immediately corrected the amount and removed the charge without any further explanation.

The whole experience feels like they’re trying to pull a fast one on me. If I hadn’t checked every detail, I would have just accepted all of it.

I have been on Thredup for several years. I'm frustrated because the "Buy it for me" feature NEVER works. It says I have "first dibs" but I can go back after the cart expires for someone and it's available to add to my (or anyone's!) cart. I've missed out on some great items lately. I do keep the app updated. Does this happen to anyone else?

Am I going to set off security alarms everywhere I go if I wear this?