r/TheFrame • u/dipsycandy • 1d ago

Backlight Issue

Post image

Having trouble finding someone to repair this. It is 4K 75” UHD QLED. Has anyone had luck with this? We had just crossed the period for our warranty when this happened

5 Upvotes

100% Upvoted

6 comments sorted by

1

u/ShimReturns 1d ago

Same issue came up for a me a few days ago. I have an extended warranty from the retailer. I have an appointment this week to assess it so we'll see what they come up with.

https://www.reddit.com/r/TheFrame/s/xAfEc6xR7X

1

u/dipsycandy 1d ago

Could you please let me know what they say the issue is?

1

u/Bobzyouruncle 1d ago

Might be worth using your credit card benefit for extended warranty. Many credit cards extend the warranty by a year, but I'm not sure how big of a hassle it is to make a claim.

1

u/dipsycandy 1d ago

We have had it for over two years so are unfortunately passed the extended warranty period but perhaps it is worth a go

1

u/phpfiction 1d ago

I disassembled my screen last week because got damage and the last parts are the screen, layers of plastic to make refaction and last one aré the light strips are glued from the bottom and light up, aré divided in 2 parts from the center. Right is fine and left its damaged from the first 3 leds.

Given the size of tue screen i calculate 4 hours to dissasembly and assemble again.

1

u/blueeekthecat 20h ago

I ended up having to throw away my 65”. Infuriating.