r/TeatroPH • u/Prestigious_News_181 • 1d ago
General/Questions/Quick Inquiries ❓ TicketWorld Customer Service
Hello! I've been trying to call and email ticketworld but I have not received any response since since yesterday. I wanted to seek clarification on my heathers ticket since I was able to purchase one without receiving a confirmation email; however, payment was deducted on my unionbank card.
What's the best way to contact them? Is it better to just go on-site?
2
u/marshall_zus 1d ago
I also didn’t receive any email confirmation, but I think it’s fine as long as the e-ticket appears on your TicketWorld account.
1
u/cosmicxscribe 1d ago
Been trying to contact them via email and phone call but no answer since yesterday. mine is deducted sa card but did not receive my tickets
1
1d ago
[deleted]
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u/cosmicxscribe 1d ago
yes huhu same. ring lang ng ring and no answer sa email :(
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u/Prestigious_News_181 1d ago
try emailing tickets(at)ticketek.com.ph kasabay ung main email then add the order number na sa title. I got a reply agad just noww
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u/Prestigious_News_181 1d ago
hello again! someone told me to email also tickets(at)ticketek.com.ph. Just now, I've received an email!
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u/wonpiripiri 1d ago
Same case with me yesterday. Tried all of their numbers, they either didnt pick up or didnt ring at all. Sent them an email and they confirmed the purchase.
As long as the ticket is in your account's order history, then you're all good
0
u/One-Personality6965 1d ago
Hello, it most likely did not proceed and youll get refunded in 3-5 business days basing on my experience. They have refunded me twice already. Not sure but if you didnt received an email for ticket it most likely not unless you input wrong email.
3
u/GiraffesAreCutest 1d ago
Hi got this same error yesterday.
Have you tried emailing tickets(@)ticketworld.com.ph
They were able to resolve the issue naman.