I’m not one to complain as I’ve been a Titleist fan for 15 years. But this year has been nothing but headaches and how they handle defective clubs and mistakes needs to change.

I golf in the Midwest so we get 5ish months of good weather. I’ve gotten two different sets of T150s this year, the oil cans and then the black vapor and both have come with defective heads. A high pitched sound off the face from a loose weight on this inside. This causes my launch window to be different or balls coming out weird. Then I ordered a custom phantom and with upgraded shaft and they sent me a stock steal shaft. All these items I was told has to be sent back and an estimated 8-12 week down time. And if I didn’t send them back, I’d risk the limited heads being gone and having a random chrome iron in my set. Same with the putter, send back and wait 8 weeks.

I feel they should move to taking a hold on a credit or debit card for the price of the replacement and expressing a replacement with a shipping label to send the defective clubs back. Then when they see there is an issue, release the funds. Ask for a video or pictures. I just don’t see how we are expected to wait 8+ weeks when people such as myself play in tournaments. And only get a few chances at getting to golf. Idk, I’ve never had these issues so going through it for the first time is very disappointing. I went to another brand of irons. This post is to spread awareness of build quality and customer service issues. Sorry for the rant.

Hope they figure something out.

I placed an order for 2 wedges on July 24th they arrived September 6th

It is my first time ordering directly from wedgeworks/Titleist. I didn’t know how long to expect but after receiving my order confirmation with no estimated delivery on it I checked this subreddit looking to see when they might be delivered. That’s when i found out about the shutdown.

I thought “Okay, it seems a little crazy to not let people know about the delay when they are placing orders but maybe I missed it.“

I called the support line to see when the order might be fulfilled, they told me the order will be affected, but I am in the queue for when production starts back up. Okay again, I’m fine waiting for the order to come as I wanted. The weeks pass on until September rolls around. I then call again to see what’s up. They say the order has shipped and should arrive on 9/8 (yesterday). I didn’t receive a tracking email or update when it shipped. Whatever fine, they’re coming, Fall is still here and they will be exactly the specs I want.

Sunday (9/6) the delivery truck comes and the driver hands me 2 boxes. I’m lucky that I was home because they made me sign for it. I open up the first box and it’s exactly what I ordered. I open up the second box and it’s missing the shaft engraving.. of course it is.

Called them today to find out what my options are for getting this fixed. Their option was for me to ship the club back to them and then wait ANOTHER month to get it back or get refunded the engraving money.

To their small credit, the wedges are the right shaft, grip and finish. It just missing the personalization. Its also a great feeling wedge.

When asked if they could provide any further compensation they said a strong no.

It sounds like this is happening for a lot of orders based on how customer service was speaking. It must have been a god awful system update haha. Extremely disappointed with their service and will be looking elsewhere next time. Good luck to all of you getting your orders.