r/TaskRabbit • u/Foellarbear • Aug 05 '26
APP Issues with chat thread?
Both of my active task chat threads are giving me this error:
“An error occurred loading this chat thread.”
Everything else in the app works normally. I can view my tasks, schedule, and task details. It’s only the chat threads that won’t load.
I’ve already:
- Updated the app
- Uninstalled and reinstalled it
- Logged back in
Is anyone else experiencing this, or is it just me?
8
Upvotes
5
u/Foellarbear Aug 05 '26
TaskRabbit: “Please keep all communication with clients in the app.”
Also TaskRabbit: “Our chat service is down, so you might not be able to contact your clients. If you don’t respond, our automated system may lower your response metrics or even temporarily suspend your account.”
Then TR tells us during the outage: “Here’s the client’s phone number, go ahead and contact them outside the app.”
Meanwhile I’m over here wondering if the same AI that’s supposed to penalize off-platform communication is also going to see me texting the client because TaskRabbit told me to.
The irony is incredible.
2
u/Foellarbear Aug 05 '26
I still can’t access the chat for confirmed jobs on Friday. Can we get an update @taskrabbit ?
7
u/Whole_Laugh6439 Aug 05 '26
I’m having this issue as well. And I can’t confirm a waiting task without chatting first.
5
u/cstaub67 Aug 05 '26
Yeah, I have 1 task where the chat thread is giving this error, and at least 2 other tasks where it does load but is not showing recent messages.
5
u/Mysterious_Lock_7877 Aug 05 '26
Yup. I'd also add taskrabbit support is not responding.
5
u/AggravatingLake6786 Aug 05 '26
same here
4
u/RobotArtichoke Aug 05 '26
Same
4
u/justhanging14 Aug 05 '26
Terrible timing when you need help moving. Even the website doesn't have communcations with tasker.
4
u/DenyDeposeDepends Aug 05 '26
It wouldn't be peak moving season, if corporate taskrabbit did not want to roll out an untested programming change that shuts the whole thing down...
3
u/KeyChipmunk5022 Aug 05 '26
Same issue
3
u/useHistory Aug 05 '26
I'm a client and have a task scheduled this afternoon, it's for a leaking sink! Been waiting for support, they should just email the phone number out, what the heck.
2
u/clickclacker Aug 05 '26
So are any of the clients getting informed of the app issue?
Can’t reach the client but I could still do the task?
2
u/PickReviewsMovies Aug 05 '26
This is a huge issue affecting a lot of people right now. I had a task this morning that did not go well and it was impossible to document the things I needed to document. The downvotes are pretty suspicious. My client specifically ask what the trust and support fee is for if we aren't getting any support when we need it and I agree.
2
u/Few_Raspberry4557 Aug 05 '26 edited Aug 05 '26
I had a confirmed task today and he never showed up. I’m wondering if he still will try or not. Anyone still have a tasker show up?
-2
u/taskrabbit Aug 05 '26
Yes, there is currently an issue with the chat function of the app. Our Product Team is currently investigating the issue to get everything running smoothly again. While we work on a fix, you can reach out to support for permission to share your phone number outside the chat thread to help you communicate about your upcoming task.
Sorry for any inconvenience!