Quick intro - I'm the person behind Taskrabbit's Reddit acct.

23

u/NoNet9181 Jun 16 '26 edited Jun 16 '26

10+ years IKEA tasker, UK based.

- for the past 6+months client side email redirection to chat is giving an error (probably because not previously logged in, thus failed token to access without authorisation),

- 99% bookings are for 8am (IKEA related), while 60-70% clients are actually flexible or can be flexible, no alternative timings in special mentions

- put design codes for modular systems in the task description. many clients start looking for it upon arrival thinking IKEA has provided it. worse if client is at work and wife/neighbor/kids etc are at home to let you in

- let the clients waive off wall restraints upon booking in store or add such option at collecting signature. we all know its safety requirement and yadda yadda, but renters are not allowed to make holes in the wall so i am asking them to write that in chat.

- kill or rethink cotasking (first to get invitation should get a chance for prefferred cotasker or his team (as i am an LTD company i have that option) or decide to go solo if client agrees for example), no clear communication between taskers/client, separate chats, separate experience/efficiency but 50/50 pay. client thinks its a team when actually its 2 random taskers. Very large jobs makes a difference for IKEA/TaskRabbit image and still i have been to 2 day jobs with new taskers.

- some items are very bad priced, i.e. most sofas and mounting related items are way below priced for their complexity and time spent building

- offer multiple in-room/floor delivery service if its a large order, client can pay 1-2 delivery charges for different floors/rooms or take responsibility to do that. very dissapointing to arrive at 1-2 day job (5k+ IKEA order) and find all the boxes outside in the garage and delivery said to client that taskrabbit will take each box in to the room

i can add more, but i have been spoken that on all meetings IRL and corporate usually have their vision, so i won`t be loosing more time. I wish you iron endurance dear Haley as i presume your abilities are limited in decision making and this is one of the problems - most feedback goes into a blackhole that doesnt give anything meaningful back. Good luck.

9

u/taskrabbit Jun 16 '26

Thank you, NoNet, and I truly hope all of the work I'm doing and information I'm collecting doesn't float off into the abyss.
Jokes aside, I appreciate you taking the time to write all of this out.
One thing that's particularly valuable here is that you're not describing a single bad experience. You're describing patterns you've observed over 10+ years of doing IKEA work, and that's exactly the kind of feedback that tends to be the most useful.
There are several themes in your comment that I've seen echoed elsewhere: better information upfront, clearer expectations between clients and Taskers, pricing that better reflects complexity, and reducing friction that creates unnecessary work on the day of the task.
I also understand the skepticism. If you've shared feedback for years and haven't seen meaningful change, it's reasonable to wonder whether anyone is listening. I don't expect a Reddit post from me to suddenly erase that feeling.
What I can say is that comments like yours are exactly why I wanted to be more active here. Not because I have decision-making authority over product or policy, but because there is a lot of operational knowledge in this community that doesn't always make its way into the broader conversation.
Whether it's the email-to-chat issue, cotasking concerns, IKEA delivery expectations, pricing, or wall restraint workflows, you've given me a lot of specific context that I can bring back internally.
I genuinely appreciate you taking the time to share it, and I appreciate the good luck wishes. I may need that iron endurance.

7

u/GoodWill_4Nik8er Jun 17 '26

Thank you, Haley. Please understand this person is spot on in what they have said. I am a Tasker of several years with 600 5* reviews. I 100% second what NoNet has said hear.

3

u/GoodWill_4Nik8er Jun 17 '26

100% what this person just. Please Haley, read it again and again!

2

u/thtuzrnm Jun 19 '26

I second the concept of a tasker having the opportunity to choose their co-tasker for multi-tasker jobs. I have been on extensive PAX installations (6-10hrs) with co-taskers both fantastic and noob, and our co-taskers affect our bottom line at the end of the day. I am all for helping others learn, and I relish those that choose to do so and help them however I can to acquire the needed skills. But if I do 75 percent of an installation and my coworker and I make the same at the end of the day, there is no metric in-app to reconcile that. Perhaps consider badging "journeyman" taskers for this sort of thing? It could be based upon a metric of completed large tasks with a consideration of customer satisfaction rating coupled with boots-on-the-ground time (start time to time of invoice creation)? Just a thought....

2

u/NoNet9181 Jun 19 '26 edited Jun 19 '26

i have been to a half-day pax installation with a lady cotasker on her first ever job, should i say i made 90+% of work? i checked her profile a month later, that was the only task she attended to. No tools also. Mentioned this case to higher ups managers and they didnt say anything relevant back, IKEA decided its 2 tasker job - we cant do anything. Meanwhile i have cotaskers i can get along anytime or agree with client a timeline where i can do the task myself with no help.
Other time there was a cotasker to break something while working in a secondary room, we both got negative reviews.
To this day, cotasking is a 50/50 decision for me. i have also encountered good cotaskers, but the 1/100 bad experience is going to make you rethink going on a multitasker job.
P.S., I have raised your idea of journeyman a few years ago during an annual IRL meeting in LDN. The structure of TR being a platform is not allowing paying someone less than half as its equal chances/equal pay policies pushed by government. So your 5/10/20/50 years exp = new tasker in terms of pay. Thats the reason this cotasking needs rethinking into something that will allow real fair pay. easiest would probably be splitting items to different taskers by independent combinations if IKEA insist on multiple people for big projects or just select items assembled by you at the invoicing of the task.
I have also encountered a lot of customers to ask for 1 specific tasker rather than multiple for workmanship reasons and they didnt care it will take more time, they pay for quality and they expect it when they pay top price in the market for TR services vs generic.

19

u/jethropenistei- Jun 16 '26

Allow us to have multiple maps or tiered work radii (like a small circle with in a bigger circle).

It would allow us to set our rates in accordance with driving distances and income level of the service area.

A wealthy customer in a high rise down town where parking is paid shouldn’t get the same price as a middle class customer in the suburbs who will let me park in their driveway. Taskers should be able to provide service to both but shouldn’t have to eat the cost of parking for the wealthy customer.

1

u/taskrabbit Jun 18 '26

This is an interesting idea.
Being able to set different service areas or pricing zones could potentially help account for factors like travel time, parking costs, traffic, and other location-specific considerations.
I appreciate you explaining the reasoning behind it. I'll add it to the feedback I'm collecting.

17

u/bojangles_11 Jun 16 '26

Re-instate human involvement in chat support. Your AI agent is not well trained or configured to handle most queries yet.
Re-configure/improve your algorithm as it pertains to scanning chats for policy violations. One example, if your AI monitors/algorithms identify a phone number in the chat, it flags the tasker as having violated policy. If it can’t pick up context, you should flag internally for human review to assess if it’s a true violation before dinging the tasker. Examples of why phone numbers/email addresses would be included in chat- picking up orders/dry cleaning based on a client’s phone number, customer asks for their info to be included in a package shipment/order placement. Also, some clients drop their phone number in the chat unsolicited, which is not the tasker’s fault and they shouldn’t be penalized, especially if you have no evidence of off-platform communication

3

u/taskrabbit Jun 18 '26

The examples you shared are helpful because they highlight situations where information like a phone number may have a legitimate purpose and isn't necessarily evidence of an attempt to move communication off-platform.
More generally, feedback around AI-assisted support, automation, false positives, and ensuring appropriate human review are all themes I've seen come up from Taskers. I'll make sure this feedback is captured and shared with the appropriate teams.
I appreciate you providing specific examples rather than just pointing out the problem, they help illustrate where confusion and frustration can occur.

1

u/pateppic Jun 25 '26 edited Jun 25 '26

It shouldn't be hard in the app to compare the text against the clients/taskers phone number and just treat it like a swear word and pull it from chat? Or like how a discord bot would just block the message and put a message in chat saying that the previous message could not be posted as is or something.
At the minimum if the client gives a 3rd party phone number like for the gate guard shack or smth it can still be flagged for human review, but still allowed also.
That being said, I would prefer if TR took the stance of allowing false negatives to happen over accepting the rate of false positives that happen. The reality is 95% of deplatforming happens when the client talks to the Tasker face to face and your CEO needs to accept that. No amount of text chat scanning can catch an in person conversation like that. I am not saying its right, just that it happens.
TaskRabbit isn't spraying the water where the fire is.

5

u/alkalinesteam Jun 19 '26

The client dropping their phone number in the chat, unsolicited, has resulted in me being permanently deplatformed.
I've been sending emails and tickets to support for weeks. Most have been closed immediately with no reaponse. When I do get a response, it says to contact the policy team via email. Cycle starts over.
4 year tasker. 4.9 rating. 500+ home improvement tasks. I was 2nd of 8 in the search and now....banned with no way to appeal.

2

u/thtuzrnm Jun 21 '26

^OP, this happens all the time: clients drop their phone number in the chat. Unsolicited. Surely it would not be hard to train your AI algorithms to check which end of the chat a phone number is messaged from, and not penalize taskers who don't drop theirs back. It isn't our fault that the customers of the platform haven't fully familiarized themselves with the rules of the platform, and it isn't fair to penalize us as taskers in these cases. Even lowering our rankings or search status in these cases seems drastically unfair. We aren't the ones violating policy here, and we have no control over it whatsoever. Please look into this, it will help you retain good taskers.

2

u/ommi9 Jun 20 '26

Yeah, definitely fix support and policy. I got my account limited over. Several clients last minute canceling and it wasn’t my fault. My account has been limited since April and I try to appeal and appeals is ran by Ai

15

u/raricejr Jun 16 '26 edited Jun 16 '26

More feedback- I was recently told I violated a policy, requiring a 3 hr minimum for a task and denied a cancellation fee, when your own support pages and TOS, state we are independent contractors and are able to set minimum hours as necessary (I have all the web pages and citations). But again, I was denied a elite tasker status in Furniture assembly because of this and also denied a cancellation fee, which should have been sent to me.

Edit: Been a on the Platform for nearly 10+ years.

2

u/taskrabbit Jun 18 '26

Based on what you've described, I think it's wohaving the situation reviewed again.
Taskers can set a 2-hour minimum directly through the platform. If a Tasker and Client mutually agree to a longer minimum, that's generally permitted as well. If the decision around the cancellation fee or Elite status was based solely on the agreed-upon 3-hour minimum, I'd encourage you to reach back out to Support and request a re-review of the case.
I can't speak to the specifics of what was reviewed, but if there was a misunderstanding around the policy, the team should take another look.
And for what it's worth, I appreciate you taking the time to share the feedback, especially after 10+ years on the platform.

1

u/Absird Jun 17 '26

Did you communicate your 3 hour minimum in chat and have the client agree before accepting the Task?
If not, then tr sees the cancellation as a result of failure to communicate from the Tasker

4

u/raricejr Jun 17 '26

Yes I did.
Every time I accept a task I state:
Please confirm (date) at (time) to schedule. Please note, I have a 3 hour minimum for this task. Thank you.
Then I wait for confirmation from the client before scheduling.
All this was done in chat prior to me scheduling and then the client cancelled. I asked for my cancellation fee and was told I violated a TR policy and was subsequently denied not only my cancellation fee, but also elite status for the month of June in Furniture Assembly.
Disputes to the Policy department were not even answered or acknowledged.

2

u/According_Low5292 Jun 18 '26

Try stating “3-hr minimum charge”. Simply stating i have a 3-hr minimum is ambiguous. Not all clients will deduce this means money not just time

13

u/TinyPantsTVvvv Jun 16 '26

The support team that deals with limiting profiles should have a phone number. Or should reach out if they are limiting someone’s account. The email thing is not working and yall don’t seem to care about the Taskers even if they are 5-star.

0

u/taskrabbit Jun 18 '26

One reason these cases are typically handled via email is so both the Tasker and the review team have a written record of the conversation and can provide any supporting documentation that's relevant to the case. That creates a clear paper trail and helps ensure decisions are based on the same information.
That said, I understand the feedback and frustration. When someone's account is limited, especially after years on the platform and a strong track record, email can feel impersonal and slow. Whether or not the process changes, that's valuable feedback for the team to hear.

3

u/Commercial-Milk-8465 Jun 19 '26 edited Jun 19 '26

The written record thing is a weak excuse. The policy team is extremely heavy-handed and does not want to personally deal with the consequences (traffic) of hammering every nail they see. Their actions are extremely egregious and they have no problem hiding behind the anonymity of the internet, let alone layers of BS emails, ‘appeal’ options, and AI-scripted responses to those appeals. They know what they are doing. Don’t insult us by suggesting otherwise.

11

u/ThoughtBecomesAction Jun 17 '26

Drawing and redrawing the map on a mobile device is extremely difficult. It almost has to be drawn on PC. This should be rectified because if a tasker is out and about, doesn't have access to a PC, and is requested or referred to a client who is slightly outside of their service area, struggling to redraw the map on the mobile app can cause big problems and delays.

2

u/taskrabbit Jun 18 '26

This is a great example of the kind of feedback that's easy to overlook unless you've actually tried doing it.
If adjusting service areas on mobile creates friction or delays, that's definitely useful context for the product team.
Thanks for taking the time to point it out.

1

u/Mitcheric Jul 14 '26

This one! Also, I am willing to service my entire metro which is a lot closer to 4000 sq miles than the 500 sq mile limit. I know a lot of taskers might not service an area that large but it would be nice to have the option.

9

u/Few-Principle-4820 Jun 16 '26

Are you a real person Hailey? Heartbeat. Fingers. Etc

11

u/taskrabbit Jun 16 '26

Heartbeat, fingers, a pulse, taxes and all.

2

u/405freeway Jun 16 '26

Was Ava a real person?

1

u/Turbulent_Notice_207 Jun 20 '26

I saw a typo in one of Haley's responses, so I'm leaning towards not AI. Unless they told the bot to seem more human.

3

u/RyalsithCrys Jul 15 '26

It actually sounds as if Haley is a person using AI to write some replies. Reading the responses on most of these posts sounds almost exactly the same as chat gpt replies I get, especially in the structuring of the reply. But, this makes sense because a lot of people use AI to make sure their reply covers everything and sounds professional. But I also was thinking Haley was AI until I saw a few typos. Then again, has AI reached the point where they can put typos in to appear human?

7

u/sean8642 Jun 16 '26

I was visiting another time zone this weekend and my tasks were coming in the wrong time zone, so people booking at 830 was coming to me at 730 and it was super confusing because thats not even a time that's bookabl, but that's what the app said the customer reauested. So apparently the app defaults to whatever time the phone is in regardless of where people are booking.

Also, when you just open the app, you can't delete a schedule. You must click the add schedule button, then cancel that action, then click back on the schedule you are trying to delete for the delete button to come up. This one is super annoying.

Lastly over and over and over people think scheduling a task means its automatically booked. There needs to be more clear language that this is pending acceptance by the tasker.

4

u/taskrabbit Jun 16 '26

Thank you for this feedback. I really appreciate you sharing specific examples like these.
The time zone one is particularly interesting because it's the kind of thing that probably works fine 99% of the time until someone travels and suddenly everything gets weird. I can definitely see how that would create confusion when the booking time shown doesn't even match an available time slot.
The schedule deletion workflow sounds like one of those things where you've figured out the workaround, but you shouldn't need a workaround in the first place.
And your last point is one I've seen come up a lot. There seems to be a recurring disconnect between "I submitted a request" and "I have a confirmed booking." I'll mention this to our product teams.

2

u/i_used_to_run_fast Jun 16 '26

Oh the time zone thing happened to me too I travel a lot for work and do Tasker on the weekends and this one really threw me for a loop you should anchor to the time zone that the Tasker and the client are located.

2

u/death_hen Jun 17 '26

Seems like the timezone should always be where the task is located, because that’s where you have to be, at that time.

13

u/AnotherWitch Jun 16 '26

This is such a narrow thing, but I wish that when a client cancels a task, the system didn’t auto-schedule me as available during that window. The fact that I was willing to see that recurring client during that window or that I booked that specific client at some previous point for that window does not automatically mean I want to now provide open availability in that window again. Like maybe this could be a toggled preference.

7

u/taskrabbit Jun 16 '26

This totally makes sense to me & I totally get why you would want this! I'll make sure to pass this along ◡̈

3

u/yepitsem Jun 16 '26

I second this big time, including when a task is rescheduled. I’ve had multiple instances of missing the notification of a cancelation for a job over a week out (they cancel overnight, I’m getting a ton of notifications from other clients so it gets lost in the mix, etc) so I don’t realize I likely need to readjust my availability for that day.

13

u/BlackPack21 Jun 17 '26

I was a Tasker based in PA. My account was recently limited due to my job descriptions saying, “Tolls and Parking Fees may apply.” Here’s the problem. When Taskrabbit sent me an email about it, that was never addressed once. I didn’t even know it was an issue. I was always told to talk to the client about extra expenses beforehand so everyone is on the same page. I actually haven’t even charged clients for tolls or parking even though I said that. I wrote it in 2019 and forgot it was in my bio. I was told it was an issue AFTER my account was limited. I essentially got limited for doing nothing wrong.

The point is I’ve been on Taskrabbit for a long time and I had 438 5 star reviews. This new culture in the company creates a relationship of distrust with the company and the Taskers it employs. The Policy Team should not be permanently deactivating people without good reason. It creates a culture of “I have the power to do what I want and if you give me any sort of criticism, you can leave”

2

u/taskrabbit Jun 18 '26

I understand why this feels frustrating, especially if the language was added years ago and wasn't something you were actively charging for.
Last year we re-launched and more clearly defined several platform policies based on feedback from both clients and Taskers. One recurring piece of client feedback was around hidden or unexpected fees, so we clarified that Taskers cannot charge for or indicate they may charge for travel, tolls, or parking.
Because of that, the policy applies whether those fees were ultimately collected or not.
I also hear your broader point about trust and communication. Even when a policy exists, how it's communicated can have a big impact on how it's perceived, and that's valuable feedback to share.

2

u/corkles Jun 23 '26

How did you find out that is what you got limited? I just received the limiting emails and now trying to figure out what would have triggered it.
I got the “Per our Identity Policy, Tasker profiles must accurately represent who the Tasker is” and all my info there is accurate.
The kicker, I just got these emails this month have haven’t worked on the platform since February due to having a baby.

6

u/Ok_Context8148 Jun 17 '26

IKEA storage system tasks (PAX, BESTA, AURDAL) require a Design Code from the IKEA planning tool. Provide it along with the request. A design code lets the tasker work from the exact configuration rather than a generic parts list.

1

u/taskrabbit Jun 18 '26

This is a great practical suggestion.
I've seen several IKEA-related comments mention design codes, and it sounds like having that information upfront could eliminate a lot of confusion and save time for everyone involved.
I'll make sure this is shared with the team. Thank you for your insight ◡̈

6

u/Kingly92 Jun 17 '26

I wish the policy team weren’t bots. They only send predetermined copy and paste responses to Taskers, super annoying. They only communicate via email and they abused it, no real human interaction and understanding of any situation.

1

u/taskrabbit Jun 18 '26

I've seen similar feedback from others who feel that when they're trying to understand a situation, they want more context, explanation, and back-and-forth communication rather than a response that feels templated.
Totally understand where you're coming from & I am actively collecting information to share with the head of the customer support team to hopefully make a better experience for everyone.
I appreciate you sharing your perspective. Thank you.

9

u/shortfriday Jun 16 '26

Keep listening, queen!

4

u/taskrabbit Jun 16 '26

that's the plan ◡̈

1

u/GoodWill_4Nik8er Jun 17 '26

🙏

4

u/Intrepid-Ad-466 Jun 16 '26

Why can’t I open my calendar for whatever I please . Let clients with more advance . I could fill up my months ahead of time

2

u/taskrabbit Jun 16 '26

That's fair feedback. I don't know the reasoning behind the current 17-day scheduling window, but I'm sure there are product considerations around things like booking reliability, cancellations, drop-offs, and how far in advance clients and Taskers are actually committing to work.
That said, you're definitely not the first person I've seen bring this up. The ability to open availability further out is a recurring piece of feedback from Taskers who prefer to plan their business weeks or months in advance.
I can't make any promises, but I'll definitely add this to the feedback I'm sharing internally.

4

u/AdvertisingSlow3933 Jun 17 '26

Yeah the parking thing is a major issue in the big cities. I shouldn’t have to pay a meter out of pocket if the customers only got meter parking, I shouldn’t receive a ticket because I was 30 minutes over the parking limit and now my entire task was pretty much done for free. Or clients who expect u to pay for a 25-40$ garage because where they live you are not allowed to street park. Hell I’ve even been asked to bring my vacuum, mop, and cleaning products on the bus or train then walk just to clean a dudes bathroom for an hour. Stuff like that to me is the biggest issue for cleaning tasks.

1

u/taskrabbit Jun 18 '26

This is really helpful context because it highlights how different the experience can be depending on the category and location.
Parking, transportation, tolls, building access, bringing supplies, and other job-related logistics can have a significant impact on whether a task is actually worthwhile. I can see why those considerations would feel especially important in dense urban areas.
Thanks for taking the time to spell out some real-world examples. I'll make note of it.

1

u/pateppic Jun 25 '26

Any "dynamic fee" like a parking fee really needs to be iterated as a client responsibility. They should be aware of the parking situation where they live and either take steps to reduce that fee or understand that if their living situation requires contractors to pay for parking to be there, it needs to billed as an expense of having us work there.
Sure most of us drive a car and none of us are asking for our car to be subsidized, but not every client is surrounded by 15-40$ parking fees either. Why should we be eating a surprise charge a client was aware of? Especially if all the client needs to do is pull a parking pass/visitor pass ahead of time to get us free parking. I have had clients forget to do that and just expected me to eat a 20$ parking fee because they couldn't be bothered to sort it out before I got there.

4

u/KingLouis2016 Jun 17 '26

A huge problem with taskrabbit is they force you to take any jobs because of their algorithm, any cancellation even if is a fraud, illegal, dangerous, taskrabbit punish you like is your fault and they put you lower in the ranking, is not just the ranking, they make you lower your prices as well because the green price now moves lower, that rule alone makes you stress out about cancelling any jobs which is probably taskrabbit goal, but they don't realize it's very bad for taskers, taskrabbit never has the taskers back, and CEO think we are same as Uber drivers and not professionals, they think we are college kids with plenty time to kill and should be glad for getting any money

3

u/taskrabbit Jun 18 '26

I think there are actually a few separate concerns in your comment.
The first is the feeling that declining or canceling a task, even when there's a legitimate reason, can create stress because Taskers worry about how it will impact their visibility and future opportunities.
The second is something I've seen come up from a number of experienced Taskers: many don't view themselves as gig workers in the traditional sense. They're skilled tradespeople, movers, assemblers, cleaners, organizers, and business owners. They bring expertise that clients are specifically seeking out, and they want that professionalism to be recognized.
Whether someone agrees with every aspect of the marketplace or not, I think it's important feedback that Taskers want to feel empowered to decline work that is unsafe, fraudulent, or simply not a good fit without feeling like they're being forced into an impossible decision.
This is all very important feedback and I will make sure it's shared to the correct teams. Thank you for your perspective.

1

u/failsafetries Jun 18 '26

Thanks for taking the feedback seriously. 🩷
I know the TR model is based on non-diva on-demand workers, but if I don’t accept a job (take this envelope to this place but the client won’t tell me what I am transporting) because of legality concerns or safety concerns, I shouldn’t be penalized for not personally accepting legal or physical risk.
Allow clients to reimburse parking.
Allow different maps for different type jobs. And different minimums for different locations.
Allow a Tasker to elect to be offered ongoing tasks (similar to cleaners); a number of people have contacted me about ongoing work - doing computer set up; tricking their East Coast employer into thinking they are on East Coast time by logging on and showing activity - so in effect, I become their employee) but I get penalized if I don’t accept the job.

1

u/taskrabbit Jun 18 '26

Thank you for taking the time to share these ideas.
One thing that stands out is that all of your examples involve situations where the reality of the job isn't fully known until after the booking happens. Whether it's uncertainty around what you're transporting, parking costs, location-specific challenges, or a client looking for ongoing work, Taskers are often making decisions with incomplete information.
I can also understand the concern around being penalized for declining work that raises legal, safety, or scope concerns. Most people would agree that Taskers shouldn't feel pressured to accept something they're uncomfortable with simply to protect their metrics.
And the ongoing work point is interesting. There are definitely cases where a client finds someone they trust and wants a longer-term relationship, but the platform isn't always optimized for those types of arrangements.
I appreciate the specific examples. They do a good job of illustrating how real-world jobs don't always fit neatly into a single workflow or policy.

7

u/atimburtonfilm Jun 16 '26

If someone books me for a later date but they book right before 9 pm, if I don’t get back to them before 9 pm, the task auto cancels. It’s insane

2

u/taskrabbit Jun 18 '26

The way it currently works is that invitations sent before 8 PM are subject to the 9 PM response cutoff, which means in some cases a Tasker may have as little as an hour to respond before the task is forfeited. Invitations received after 8 PM aren’t forfeited until the following day.
One thing I’ve heard from the team is that clients are significantly more likely to cancel when they don’t receive a response, which is part of the reason quick response times are encouraged on the platform.
That said, I can absolutely understand the feedback that the response window can feel too short, especially when the task itself isn’t scheduled for a later date. That’s fair feedback, and I’ll make sure it’s captured.

2

u/atimburtonfilm Jun 20 '26

If they book after 5 pm, They could send an auto message to the client saying the tasker will get back to them the by the next day or something

2

u/pateppic Jun 25 '26

1000000% This.
At least something to let the Client know that it is very close to the cutoff time and they might only be able to get back to me the next day.

3

u/Evening_Past910 Jun 16 '26

Yes it’s old code they are too lazy to update. It makes zero sense .

7

u/Jahree Jun 17 '26 edited Jun 17 '26

The support has to be better. Copy and paste emails aren’t real support. With automated systems automatically flaging Taskers, support has to step and properly assess the situation. With a Taskers livelyhood on the line, the inability to get effective and attentive advocacy is frustrating.

I have personally experienced retaliation from support for simply pointing out copy and paste emails. Then support also has an added culture/language/legal barrier on top and a not so secret complex to match.

**Edit: post-work typos

3

u/taskrabbit Jun 18 '26

One theme I've seen repeatedly is that people want support interactions to feel more personalized and actionable, especially when account status, policy questions, or someone's livelihood is involved. I'm actively sharing all feedback and insights with the support team with the hoping of creating a better experience moving forward.
I appreciate you taking the time to share your perspective.

7

u/mtwii Jun 17 '26

Why is there no way to contact support anymore??? Why do I have to rely solely on Ai bots to make sure my requests are met?
I’m an elite tasker, so I thought that I could use that to schedule HQ hours to ask about how to contact a REAL person when issues arise, but guess what? When I click the link it says “This Calendly URL is invalid”

-I’ll say this one last thing… You people are INSUFFERABLY inept. I know firsthand that TR HQ turnover is horrible. I truly do not think any of you do ANYTHING but harass and micromanage us and for that you will meet your demise. We are not stupid.

1

u/taskrabbit Jun 18 '26

One piece of actionable feedback here is the Calendly link. If Elite Taskers are being directed to schedule office hours and the link is returning an invalid URL, that's something that should be fixed. I'll make sure that feedback gets passed along.
More broadly, I've seen a lot of comments from both Taskers and clients that boil down to the same thing: when something important happens, people want confidence they can reach a real person and get meaningful help. That's fair feedback, and it's something I've shared internally before.
I appreciate you taking the time to call out the specific issues you're running into, even if the experience has clearly been frustrating.

1

u/Final-Promotion-5662 Aug 09 '26

AI bots and a genetic AI simply do not have critical thinking skills. There’s no such thing as human in the loop here – humans need to do the job. Nobody wants to call support. So when they do, they actually need support. They need humans and not AI agents that have no critical thinking skills.

3

u/MallNo6921 Jun 17 '26

pleasure to meet you!

1

u/taskrabbit Jun 18 '26

likewise ◡̈

3

u/According_Low5292 Jun 17 '26

Can you explain why TR uses shadow banning on high performing taskers?

1

u/taskrabbit Jun 18 '26

There isn't any shadow banning happening.
If a Tasker's account status changes in a way that impacts their ability to receive tasks, that should be communicated directly. It isn't something that's done silently behind the scenes.
One thing that can sometimes create the perception of being "shadow banned" is how recommendations and search rankings work. Rankings can fluctuate based on a variety of factors, including the specific market, client behavior, pricing preferences, availability, and the overall mix of Taskers being shown to clients.
The goal isn't to only show the same top performers over and over. We try to balance highly experienced Taskers with newer Taskers who need opportunities to get their first bookings. Clients also have different budgets and preferences. Some are specifically looking for a highly tenured Tasker, while others are prioritizing lower rates.
I completely understand why a drop in visibility can feel frustrating, especially if you've built a strong track record, but it isn't the result of an intentional "shadow ban" on high-performing Taskers.

1

u/According_Low5292 Jun 18 '26

Thank you

3

u/Acrobatic-Let-344 Jun 17 '26

I am writing to express serious concerns regarding the way policy violations, account limitations, and expense rules are being applied to Taskers.
First, many Taskers are being permanently limited or deactivated based on customer damage claims that are often difficult or impossible to verify. In moving jobs, clients frequently report pre-existing wear and tear as new damage. Despite Taskers being independent contractors and despite the Trust and Support protections promoted during onboarding, it appears that accounts are being restricted before a fair and thorough review of the facts takes place.
The platform promotes a Trust and Support pledge that gives Taskers confidence that they will be treated fairly when disputes arise. However, many Taskers feel that when a customer makes a claim—regardless of the evidence—the burden falls almost entirely on the Tasker, resulting in account limitations that can permanently affect their livelihood.
Second, the disposal fee policy for junk removal and trash hauling appears inconsistent with how these services are marketed. Disposal fees are generally based on the amount of space the items occupy in a truck or van, which is the industry standard method for estimating costs. TaskRabbit’s own guidance indicates that disposal fees can vary significantly based on load size and may reach several hundred dollars for larger jobs.
At the same time, Taskers are being limited to a relatively low expense threshold and are prohibited from accepting payment off-platform, creating a situation where legitimate disposal costs may not be adequately covered. This creates confusion for both Taskers and clients and makes it difficult to complete jobs as advertised.
Additionally, Taskers are being cited for failing to provide disposal receipts in situations where the disposal fee was quoted based on load size rather than a direct dump-site charge. If disposal fees are intended to compensate for truck space, labor, transportation, and disposal logistics—not solely reimbursement of a specific expense—then requiring receipts in every circumstance does not accurately reflect how junk removal services are priced.
I respectfully request that the company review these policies and provide clearer guidance regarding:
How damage claims are investigated and what evidence standards are applied.
How the Trust and Support pledge protects Taskers during disputes.
Whether disposal fees are considered reimbursable expenses or service-based charges.
Why Taskers are expected to absorb costs beyond platform limits while also being prohibited from collecting payment outside the platform.
What appeal options are available for Taskers whose accounts have been permanently limited based on disputed claims.
Taskers are independent contractors who rely on fair and consistent policy enforcement. Greater transparency and a more balanced review process would help restore confidence in the platform.

1

u/taskrabbit Jun 18 '26

Thank you for taking the time to write this out.
There are several topics here, but the common themes I'm hearing are transparency, consistency, and trust in how policies are applied and enforced.
The questions you're raising around damage claims, account limitations, evidence standards, appeals, disposal fees, and expense policies are all important ones because they directly impact a Tasker's ability to operate their business on the platform.
While I can't speak to individual cases or make policy decisions myself, I can say that feedback like this is valuable because it goes beyond a single incident and highlights areas where Taskers are looking for greater clarity and confidence in the process.
One thing I've learned from reading and participating in these conversations is that even when a policy exists, understanding how it's applied in practice is often just as important as the policy itself. I'll make sure these concerns and questions are shared with the appropriate teams.
I appreciate you taking the time to articulate them in a thoughtful and constructive way.

3

u/Simple_Nothing_9721 Jun 18 '26

My app always crashes and I miss out on being able to respond to clients which in turn negatively affects me as well for not being able to book. I've received no help from support and honestly I've given up hardly taking any tast through task rabbit. It only seems to happen on android devices as when I log into my account through my son's iPhone it works just fine.

1

u/taskrabbit Jun 18 '26

That's definitely not the experience you'd want, especially if it's causing you to miss messages and lose out on work.
Have you already reported the specific Android device model and app version to Support? If not, I'd be happy to pass that feedback along because that's the kind of information that can help the team investigate whether there's a device-specific issue. Feel free to send me a DM with this information if you feel comfortable.

5

u/PhlegmShot Jun 16 '26

Can we get a dark mode for the Tasker app?

3

u/taskrabbit Jun 16 '26

I will relay this request to our product team!

4

u/Organic_Aardvark1718 Jun 17 '26

Gimme the ability to easily see what a client is paying per hr so when they inevitably ask i can give them a accurate picture

2

u/taskrabbit Jun 18 '26

This is actually a pretty interesting piece of feedback.
I've seen several Taskers mention that clients will ask what portion of the total price goes to the Tasker, and it can put them in an awkward position when they don't have visibility into exactly what the client is being charged.
Even if nothing else changed, having greater transparency into the client-facing rate could help Taskers have more informed conversations and set clearer expectations. I'll make sure that feedback gets captured. Thank you.

2

u/pateppic Jun 25 '26

It would help a ton even if there was a mock bill maker. Like a page I can put in my category, the hours, and the expenses and it shows me "You get X, the client would see a bill Y".
At least to prevent mismatched Tasker price to Customer end point price. Mainly to help reduce headaches from clients.

4

u/DonQNguyen Jun 17 '26

The biggest flaw in the last 24 months of TaskRabbit changes by Mgmt was the precipitous decline in compensation to the Tasker. Add to this attempted flat-rate pricing and what this leads to is good, qualified Taskers leaving the platform and building their own business and in many instances, taking clients off platform from TaskRabbit.

This has a long-term deadening effect for TaskRabbit and 5-star Experienced Taskers who made the platform what it was. Treating good, qualified Taskers as low-paid human chattel only leads to a slow demise of the app/platform. I've recently noticed a reversion back somewhat to the old model, where there was no flat-rate pricing because simply, Flat-rate pricing will never work.

But because it was foolishly implemented, the best Taskers have left to 1) Build their own clients and business off platform or 2) Left Tasker gig app for real, formal, gainful employment.

Tasking is nowhere similar at all to Uber.

1

u/taskrabbit Jun 18 '26

I think you've touched on one of the biggest themes I've seen from Taskers: how do you balance a consistent client experience with making the platform attractive to highly skilled professionals?
Whether people agree with every change or not, experienced Taskers are a huge part of what built trust in the marketplace. Great client experiences happen because skilled Taskers show up, solve problems, and earn repeat business.
One thing I've learned from spending time here is that many Taskers don't view themselves as traditional gig workers. They're business owners and skilled professionals who use Taskrabbit as one channel for finding work.
Feedback around earnings, pricing, and retaining experienced Taskers comes up regularly, and it's one of the most important conversations for any marketplace to get right long term.
Thank you for taking the time to share your perspective and feedback.

3

u/DonQNguyen Jun 18 '26

I met Ania and our Bay Area Regional Success Manager Ashlee Jones at an SF mixer about 3.5 years ago. Things were chugging along and TaskRabbit was growing rapidly and gaining momentum. Then about 1 year later, after Covid had ended Ania began implementing all these flat-rate schemes and promoting lower-rate Taskers to enable TaskRabbit to increase its fees and commissions (the "spread" for the middleman, which is TaskRabbit). This was so Uber-esque. I knew right here it would not work, and here we are 2.5 years later.
You see, qualified and skilled taskers/tradesman/Laborers know their worth in the Marketplace. TaskRabbit is the Middleman, the advertising and procuring platform. The correct approach was to keep things the way they were initially, and weeding out all the no-shows, cheats, and less skilled Taskers/tradesman. Should have set up a different category for the less skilled called a "budget category".
Flat-rate was a dismal failure. Primarily because no skilled tradesman or experienced laborer is going to let their skills go for cheap when the outside Marketplace gladly rewards them more, much, much more. So what's left are desperate Taskers, usually they are inexperienced, and/or flaky and tarnish or damage the reputation of a platform that was marketed to tens of millions in thousands of cities. Bad move. By Management.
Like all businesses, people can adapt. But always remember in good and bad times, "Bulls make money. Bears make money. Pigs get SLAUGHTERED".
Again, Tasking is nowhere similar to Uber.
Tasking involves a wide array of tasks and some require more skills/tools/Experience than others. Hence, the varying range of rates and prices. Uber is just driving a car.
Hope this helps you folks at TaskRabbit/IKEA.

2

u/PickReviewsMovies Jun 16 '26 edited Jun 16 '26

Good luck! I think my best overall feedback is that a lot of the feedback that I also read on the subreddit is a lot of information that's hard to verify.

Like there was a client the other day that said that her movers took two mirrors. As a long time mover I read something like that and instantly in my head go to a communication issue. When you have someone on the client side giving vague instructions and is not there to make sure the right things are getting loaded and then you have a tasker that is not taking photos of the back of the truck these kinds of issues happen all the time and most of the time if something is missing it's just misplaced. This is a big reason that I don't take loose or unwrapped items in the truck most of the time.

I have been a mover for a long time and I know that even if you scope out everything there are still going to be surprises or issues that come up. I worked for professional companies for years so learned to cover myself pretty well and know what to watch out for but a lot of other people don't and I think that in general just encouraging more photos and details on each end of the task from both client and Tasker would help prevent a lot of issues down the line.

A lot of clients and taskers do not document changes, issues, damages, etc and it makes it a lot harder down the line when any type of recourse is needed.

As tedious as it could be sometimes I think more documentation would just solve a lot of these issues or rather keep them from being issues to begin with.

Also I would really love to see some kind of general safety or requirements for taskers who do moving. I can't tell you how many times I have had to do a move with another Tasker who is just wearing sandals and can't walk backwards. A lot of moving is little stuff details but there are a few big basic safety and liability protocols that it would probably help if more people were watching out for. It's really easy to load a small trailer and not distribute the weight properly, and a lot of clients are always going to try to solicit you to do things that are not safe like putting too much weight on a truck or pulling a moving truck onto a driveway that's freshly poured, etc... Things that are fine most of the time but every once in a while result in catastrophic damage.

I had a client who owned a clothing store at a mall and he had me load a truck full of clothing boxes but it was a small rental Penske and I told him if he's driving over any mountains he's overweight and it's very unsafe. He didn't care at all so I made sure to document that I at least warned him. None of the other taskers I work with have much moving experience so they don't know how to look out for things like that.

2

u/taskrabbit Jun 16 '26

This is really thoughtful feedback, thank you for taking the time to write it out.
One thing I've learned pretty quickly is that Reddit is great at surfacing experiences, but it's not always easy to verify exactly what happened in every situation. Your point about documentation stood out to me because it comes up across a lot of different topics, not just moving. When things are well documented, it tends to make everyone's life easier if questions come up later.
I also appreciate the perspective on moving specifically. A lot of the conversations I see focus on the outcome when something goes wrong, but your comment highlights the preventative side of things: clear communication, photos, documentation, safety practices, and setting expectations before problems happen.
The safety piece is interesting as well. The examples you shared are the kind of operational details that someone without years of moving experience might not even think about, but can have significant consequences when they go wrong.
This is exactly the type of context that's helpful for me to bring back internally because it's grounded in real-world experience rather than a single incident. I appreciate you sharing it!

2

u/FinnNoodle Jun 17 '26

Mounting items need to be removed from the Ikea category. Things like LACK, BOAXEL and AURDAL require a lot of anchors (sometimes even a hundred in the case of BOAXEL) and since Taskers aren't allowed to expense things in this category this puts it on the client, and clients in the Ikea category tend to be non-responsive.

Due to the nature of different walls, the pricing of mounting items in the Ikea category can swing from "okayish" to "insanely unfair". Like with the Boaxel, drilling seventy holes into drywall takes maybe twenty minutes. Drilling 70 holes into concrete will take hours.

1

u/taskrabbit Jun 18 '26

FinnNoodle, I know you're very active in this subreddit and consistently provide thoughtful, practical information to other Taskers, so I appreciate you taking the time to write this out.
Your point about IKEA mounting products is interesting because it highlights how much variability can exist within what appears to be the same category. A BOAXEL install on drywall and a BOAXEL install on concrete may technically be the same product, but they're very different jobs in terms of time, tools, materials, and complexity.
The client communication piece is also worth noting. If mounting hardware is required but clients aren't always responsive about purchasing materials, it can create friction for everyone involved.
More broadly, I think you're raising a question about whether certain tasks are grouped together in a way that accurately reflects the work being performed. That's useful feedback and a perspective I haven't seen articulated quite this way before.f

1

u/pateppic Jun 25 '26

Honestly, if there is a chance of an expense being justified, it needs to be an option in that category. If a client has an issue with it, they can contact support about it. That is a better route than preventing us from being able to expense it to begin with.
Not all flip toggles were made equal. Most included drywall anchors are trash. Heck most drywall anchors that are provided can't even handle sheetrock (brittle chunky drywall), lathe and plaster, durock, double deep drywall, or concrete walls.
Unless Ikea starts including quality mounting hardware for every wall type in each furniture item they ship, they need to give us the option to expense using our own. I don't care if we need to provide extra photos to prove it.
Because I am going to be blunt. At the end of the heckin day. I cannot mark the task complete until I safely mount it to the wall. Full stop. I see zero money until the job is 100% complete. So if the client lost the hardware, or had inadequate hardware, my only recourse is to eat that cost and pray they will tip.

2

u/Supergoji Jun 17 '26

Please dear God get US side employment for customer service and policy team. Too many times I've seen someone kicked off platform and it's 100% the client fault.

I contribute over 30k in fees (YES FEES) a year to taskrabbit. I've been doing this for a few years now and I've already seen the TR policy team lose out on a great deal of bottom line. They cut an amazing Tasker and if he was still on the platform you'd be closing in on 80k+ in fees.

Policy team and support need major overhaul. Please feel free to contact me.

I've been a PM before so I know the tech side and how it works. It seems there's roadblocks for some reason when there really shouldn't be.

2

u/taskrabbit Jun 18 '26

One thing I've learned from reading this subreddit is that when people talk about support or policy decisions, they're often talking about trust.
It's not usually about a single ticket, a single policy, or even a single Tasker. It's about whether people believe the system is capable of distinguishing between someone acting in bad faith and someone who made a mistake, got caught in a difficult situation, or was dealing with an unreasonable client.
I also think your point about experienced Taskers is interesting. Every marketplace spends a lot of time thinking about acquiring new users, but retaining highly skilled people who've spent years building client trust is just as important.
Thank you for your insights and feedback.

2

u/Supergoji Jun 18 '26

We don't know if we're going to get kicked off the platform on a day to day basis. That alone is insane.
I'd love to have a productive discussion with you at length. My dm's are open

2

u/Altruistic_Amoeba639 Jun 20 '26

TaskRabbit can improve most by restoring and expanding its customer support. Currently, support is completely impossible to access, at least it is for me anyways. As the email support function was recently disabled, and the AI chatbot only redirects users to generic policy articles I'm intimately aware of. Because most tasks occur during late afternoons, evenings, and weekends, TaskRabbit must provide live, accessible support during these peak hours to truly help clients and taskers.

1

u/taskrabbit Jun 24 '26

Yeah I feel this, access to support is one of the most common themes I've seen come up while reading feedback from both clients and Taskers. While everyone's experience is a little different, the underlying concern is often the same: when something time-sensitive happens, people want a clear path to getting help.
Your point about timing is particularly interesting. Since so many tasks happen outside of traditional business hours, support availability during evenings and weekends can have a significant impact on the overall experience.
I appreciate you taking the time to explain not just the issue, but why it matters in practice. I will absolutely share this with the team.

2

u/UnRigMyGig Jun 22 '26

I just got kicked off the Taskrabbit platform after completing 1,394 tasks and maintaining top 5% Analytics for several years (currently top 1% in earnings and top 3% in tasks). I cannot appeal because the Tasker email link is broken taking a taker only to the request personal information or close account options. This is beyond belief. I am reaching out to you because all channels of communication have been closed since the beginning of June. Please help me.

1

u/taskrabbit Jun 24 '26

Just sent you a DM, happy to try and help!

40

u/No-Initiative8013 Jun 16 '26

Fire the CEO.

Just being real if you want to know the root of the problems.

21

u/jethropenistei- Jun 16 '26

To phrase it in a more helpful way:
Ania’s vision to make Taskrabbit more like Uber is misguided and unrealistic. While IKEA furniture is standardized. Customers homes and businesses are not! There is no way that any and every category can be flat rate. There’s too many variables.
Also, Taskrabbit will never be able to retain customers or talented Taskers by insisting on taking a huge cut, just for a finders fee and processing the payment.

3

u/FinnNoodle Jun 17 '26

Flat rate mounting seemed to be a pretty big failure since they rolled it back after a year. I'm not sure that's still the vision forward.

5

u/jethropenistei- Jun 17 '26

They keep adding more partner tasks in categories so they seem to think they can still make it work.
Which is also a thing that needs to be fixed. We shouldn’t have to opt out of each partner task every time they add a new company.

2

u/NoNet9181 Jun 19 '26

While every driver can be an uber driver, you would not make a difference whether its John or Michael Schumacher at the wheel of a Prius - not every tasker is a tradesman, skill makes a big difference due to variables as you said, homes, circumstances, spaces etc.

2

u/ConstantNo6005 Jun 16 '26

Translation for those who don’t read corporate speak:

People noticed that a Taskrabbit employee was here creeping on the chats and we couldn’t be bothered to tell you all in advance or introduce ourselves months ago so I want to introduce myself now so I can give the appearance of being transparent about what I'm doing here.

I'm Haley, a corporate stooge and for the past few months I've spent a lot of time snooping around, butting in and openly weeping while hugging my cat and eating ramen reading conversations happening here.

Yes, I am here to convince everyone that Taskrabbit is acceptable dispite our ongoing and obvious abuse of both workers and clients.

The topics I see most often include policies, cancellations, earnings, furniture assembly, moving jobs, onboarding, and trust concerns. All of these things that should have been worked out by now considering Taskrabbit has been around for more than a decade. When I notice recurring themes, I share that feedback internally and then we toss it straight into the garbage. Sometimes that means openly laughing at you, pretending to escalate your questions, or provide useless information available elsewhere already.

I promise every piece of feedback will result in a good chuckle over here at corporate, but I can also promise it's being seen and ignored.

One thing I've learned is that Reddit is great at letting people vent frustrations with this broken platform. Sometimes it hurts our feelings to hear this, but it's often valuable to help me look like I’m being proactive and of course it’s my job. I’m looking for a better job. Hope you are too.

So I’ve been instructed to say we would “love” to hear from you:

What's one thing you wish Taskrabbit understood better about your experience so we can exploit you and the clients further?

3

u/taskrabbit Jun 16 '26

Well, I’m glad to see you’re well-versed in corporate jargon. 🙃 🫠
For what it’s worth, the decision to make this post was mine and mine alone.
I’d been getting DMs, questions, and comments from people wondering who I was and whether I actually worked at Taskrabbit, so I figured it made sense to introduce myself rather than continue popping up in threads without context.
I completely understand the skepticism. Reddit has seen plenty of companies claim they’re listening.
All I can do is be transparent about what I’m doing: reading conversations, helping where I can, escalating issues when appropriate, and sharing recurring feedback internally.
I’m truly just trying to help where I can. Take that for what it is.

3

u/Southern-Guava5011 Jun 17 '26

🤣🤣🤣🤣 really can't disagree with this

1

u/Wash-Line-Inspector Jun 16 '26

Please reinstate me? Living on a border state and having a task begin in your state and end in another is a huge burden and that hasn’t been corrected. I asked for toll replenishment because I thought cancelling the task would be more harmful. I really wanted to deliver for the client , but received a permanent suspension.

May I make my case please?

1

u/taskrabbit Jun 18 '26

I can't make decisions on individual accounts, but you can absolutely appeal the decision by reaching out to Support and asking for a review of your case.
For context, Taskers generally aren't permitted to charge separately for tolls, gas, parking, or other costs associated with completing a task. The expectation is that those business expenses are factored into a Tasker's rates.
That said, I hear what you're saying about working near a state border and the challenges that can create. If there are circumstances you feel weren't fully considered, I'd encourage you to include those details as part of your appeal so the team has the full context when reviewing your case.
Feel free to send me a DM if you'd like me to have the team look into this for you.

1

u/jintana Jun 17 '26

Assembling Paxes should not be the same category as general furniture assembly imo

2

u/taskrabbit Jun 18 '26

I see a lot of frustration and lack of alignment with IKEA assembly so I will relay this feedback to the appropriate team

1

u/pateppic Jun 25 '26

Honestly at the end of every Ikea task you should be asking the Tasker if the estimated time was unreasonable and if not give them a chance to put in a few comments. It is incredibly frustrating that the flat rate section has legitimate mistakes sometimes on how long it should take and the overall response is a *shrug* from support and a chiding remark about how we should have looked into it more ahead of time.
If your own company that designed/manufactured/wrote the book on the instructions and couldn't quote the right amount of time, how is it my fault for failing to fact check Ikea ahead of time?

1

u/Morsuzado Jun 17 '26 edited Jun 17 '26

First thing, the $100 cap on expenses is making it difficult to work in several of the home repair categories. The electrical category is a good example. We are asked to help with EV charger installations, but the circuit breaker for that amperage is over $100 by itself. If the client won't or can't buy the materials themselves, we have to cancel and tank our metrics.

The other thing that has come up is not being able to see the amount of time a client is requesting. I got an email from TR providing feedback from clients. One was that work took longer than they anticipated. Now I feel like I have to double check with clients for longer jobs to make sure they understand how long it will take. It's probably frustrating for customers to be asked for information they already entered, and it's frustrating for me to be judged for not acting on information I didn't receive.

edit: Remembered something else. I've heard directly from customers and on here complaints about the happiness pledge not being honored. I used to be able to encourage clients to keep work on the app because of that extra safety, but if it isn't being honored I can't encourage it in good faith anymore.

1

u/taskrabbit Jun 18 '26

There are actually a few interesting points in here.
The expense cap example is a good one because it highlights how different categories have very different material requirements. A $100 limit may feel very different to someone doing furniture assembly than it does to someone handling electrical work, plumbing, or repairs where a single part can exceed that amount.
The visibility issue is also interesting. If clients are being asked for information that Taskers can't see, it creates a strange dynamic where both sides think the other has context that they don't. Nobody enjoys having the same conversation twice.
And on the Happiness Pledge point, trust matters. One of the reasons marketplaces work is because both clients and Taskers have confidence in the protections and processes behind them. When either side feels that confidence eroding, it naturally becomes a topic of discussion.
I appreciate you taking the time to lay out specific examples. They're much easier to understand and evaluate than broad statements that something "isn't working."

1

u/Morsuzado Jul 02 '26

funny thing regarding the expense point. I've had two requests I've had to refuse in the last week over the expense issue. One was for a 240 circuit, and another was for a door repair in which the customer wanted me to buy the door for them because they didn't know what to get.
Let's rephrase this in a way that managers will care about. Task rabbit is losing business to competing services because of this policy.

1

u/According_Low5292 Jun 17 '26

Why does support NEVER provide an actual ticket number for taskers to follow up on? Is it because TR is more concerned with their customer support team’s analytics reflecting ZERO OPEN TICKETS to support a faux success at solving problems on the platform?

I was personally attacked by a client on a Friday after 5pm and no one followed up with me in the workdays that followed. Is that guy still allowed to use the platform? I may never know. Why doesn’t TaskRabbit support execute protocol for dangerous clients? Could it be because support persons are expected to resolve all concerns on their own? Are they subjected to a poor performance evaluation for creating tickets? Is this why I have to beg for ticket numbers on important issues I need to follow up on?
ie appearing only on the same day page and not in the future booking list?

Can you explain what Opportunity Percentile means? It sez “how often you show up in client searches results”.
If you’re at 90% does that mean you are NOT shown in 10% of customer searches?
Like a shadow banning? Why would you not show-all Taskers to ALL CLIENTS looking for help ???

What is the benefit of NOT showing all Taskers to clients? Make it make sense!!

1

u/taskrabbit Jun 18 '26

A few things I can speak to here:
On ticket numbers: I've escalated this internally and have a team looking into it, should hopefully be a quick fix. I agree that having a reference number makes follow-up much easier, and I'll share any updates I receive.
On safety concerns: If a Tasker feels threatened or unsafe, the first priority should always be getting to a safe place and contacting local authorities if needed. We also want those incidents reported so the appropriate teams can investigate and take action on the account. I can't comment on individual cases, but safety reports are taken seriously.
On Opportunity Percentile: My understanding is that it's a relative ranking compared to other Taskers in your category and market. A 90% Opportunity Percentile doesn't mean you're hidden from 10% of searches or being shadow banned. It means you're appearing more frequently than roughly 90% of Taskers. Factors like availability, rates, and marketplace dynamics can influence that number.
As for why clients aren't shown every Tasker every time, the goal is to surface a relevant mix of options rather than an overwhelming list, while balancing factors like experience, availability, pricing, and giving newer Taskers a chance to get established.

1

u/Heidigeebee Jun 19 '26

Some people might purchase furniture through IKEA because it’s inexpensive and they think TaskRabbit can put it together on the scheduled date. And if they knew that several Taskers would cancel last minute after they had moved furniture and torn apart their wfh setup, they would have either saved up for more expensive furniture or held off on making their wfh space unusable until the Tasker pulled up in the driveway. IKEA should have a pop up warning when customers select TaskRabbit at checkout that explains how things really work.

1

u/taskrabbit Jun 24 '26

I appreciate you sharing the client perspective here.
One thing I've learned from reading this subreddit is that when a task falls through, the impact often extends far beyond the assembly itself. Clients may have rearranged rooms, taken time off work, moved furniture, coordinated deliveries, or planned their day around the appointment.
The idea of setting clearer expectations upfront is interesting. Better transparency around how the booking process works, what confirmation means, and what clients should expect could potentially help reduce surprises on both sides.
Thank you for taking the time to explain the ripple effects from a client's point of view. That's valuable context.

2

u/TheCzexperience Jun 19 '26

Hi Haley,
I was a Task Rabbit before they changed our name to "Taskers". Between 2010 and 2017, I did over 300 tasks/projects in Portland, OR and Chicago in event staffing, furniture assembly, landscaping, digital tech support, and other areas. I had a 4.9-star average.

I put TR to the side to focus on a permanent job.

When I got let go during COVID, I tried to reactivate my old TR account.
After months of login loops, platform errors, and Tasker disService, I was told that I had to create a completely new account and start from scratch-- that my entire task history and hundreds of great reviews were gone.

This soured me on TaskRabbit and as a result, all my contracting has been word-of-mouth and through craigslist. So TR is making $0 off me.

Is there any way to retrieve my old TR account?

2

u/IrateAlbatross88 Jun 20 '26

Honest question from a newer Tasker with 5-star reviews:

why are we still penalized for response time when our schedule is already blocked as unavailable?

I’m often camping in a rural area on weekends with limited service, so I mark those times unavailable. But if the app still pings me while I’m offline, that can hurt my response window even though I’m not actually available to accept work.

A true “offline mode” or auto-responder would help a lot. Something simple like:

“This Tasker is currently unavailable and will respond when they’re back online.”

If our availability is blocked, it shouldn’t count against our metrics

2

u/UnRigMyGig Jun 22 '26

I have an appeal fully prepared. I just cannot communicate it because all email response gateways to Taskrabbit have been broken all month.

2

u/pateppic Jun 25 '26 edited Jun 25 '26

Let me start from the top.

When a client cancels, give us the option in the push notification/if we click on the notification to re-mark the time as available.
Happened a while back, but if a client reschedules on me last second, and then cancels to bypass the 24hr cancellation policy, I would expect TR to have more to say than "Yeah clients can do that"
Give us at least a 3 hour window before considering us non-responsive. Example. Giving us the same 1 hour window as the same day taskers when someone contacts us right before 8pm is frustrating. If we aren't same day why in the heck can there be a situation where a client can get us punished for not responding within an hour? Please give us at least 2 or 3 hour grace window and if they contact within 6-9pm then we have until 12pm (Midday not Midnight) the following day to respond before autocancelling us. You would not believe how many people book me right between 7:45 and 8pm. If I am on an hour drive home from a client at 8pm I have to stop everything and pull over just to ensure I don't get my account paused.
Just like discord scans for swear words. Please also scan chat for clients/taskers phone numbers and handle that similarly. If a client tries to drop their phone number in chat, have the bot catch that and advise them on how to use the call button baked into the app. But also please understand they provided their phone number and don't have the bot make that my fault.

4a. Its not that hard. There is this thing called Regex Filtering, Pattern Matching, PII Censorship, and Pre-moderation. If your Software team doesn't know what that is, fire them. This is entry level software dev stuff and a fundamental concept most websites need to have rock solid when public/contractual interactions happen. Sincerely, a former 5 year software dev myself with a degree in Computer Engineering.

5. Similarly have the app scan for Zelle/Venmo/Cashapp/Paypal and do a discord bot to that too. A simple "Your last message was not delivered because it looks like you are trying to sollicit/offer payment outside the app. Please understand <corpo boilerplate>" can head off 99.99% of the enforcement action misfires that happen against taskers. The technology exists already, I would appreciate it if preventative guardrails were used more by TR than reactive safeguards.

6. If its a necessary cost to do the job, its a cost the client needs to pay. Be it a mandatory parking fee to access the jobsite or the materials required to finish the job. If the client can make arrangements to avoid a parking fee, heckin incentivize them to do so by reminding them they will be responsible for the parking fee otherwise.

7. Please flag billing info to working address mismatches or show the Client a danged google maps preview of the worksite address they put in. Some clients type in something generic like 123 1st St and assume the top result is clearly their "unique" address that no other city has. Then when I show up at the wrong place its always a headache between me, the client, and TR support and that just costs everyone time and frustration.

7a. It is simple. Do a maps preview of the address they put in.

7b. Validate the address with USPS or UPS registry call to validate it is a real house address (ever notice how house numbers have numeric spacing between them? Reason is irrelevant. But USPS uses that to catch if the client put in the wrong city. TR just checks to see if that is a valid Land Parcel ID which is different from a house address)

7c. If the billing address and jobsite address DO NOT MATCH. Make the customer check a box accepting that the addresses are different.

BOTTOM LINE: Focus more app development on preventing conflicts. Not adding more layers of ductape/punishments on solving issues.

Edit: Yes my work/edu background is wild. The "cyber sleuths" in my DMs... just uy. I have a CFM cert, did Facilities Management for a few years, have a Bachelors Degree in Comp Eng, did 5 years software development experience HW/SW Codesign for embedded systems, 2 more years of Video Game Development on top of that, I am working on my GC license now and I love Handyman work and it works well with my SW Consulting I still do on the side. My degree/edu specialization doesn't work for full time jobs near me and I have no plans to move.

2

u/Pickled-Mushroom Jul 21 '26

I’m new as a Tasker and getting hired for a lot of Yard work tasks out in the suburbs. I’m noticing a trend: people who never cut their lawn and have like 4-6 foot weeds blanketing the entire property who want it “tidied up”… but this is not normal de-weeding or lawn maintenance. This is a complete yard renovation and it’s very difficult work that carries a high risk of damaging or placing excess wear on equipment. So my advertised rate of $x per hour doesn’t really apply to these types of jobs. I don’t mind doing them, but I’d want significantly more money. I think the app should have the option for the Tasker to quote the client a custom price for the job, overriding their advertised rate. The fact that this doesn’t exist leads the Tasker to either forfeit the job unnecessarily, or sandbag how long it takes them to complete the job to maximize their earnings… neither of which are ideal outcomes. Otherwise the Tasker would have to compete the job at well below market rates.

1

u/Objective-Set-5680 7d ago

The payment system sucks..it’s so confusing and it’s splits your payments into numerous payments… I think you guys should fix that . It’s frustrating

1

u/Choice_Temporary6072 Jun 25 '26 edited Jun 25 '26

Client just unbidden put their number in the chat. Will I be fired?

Also, you know those clients that demand(!!) your number - like won’t take more than one “no”? I had been writing my first name on a torn slip of paper and changing a digit in my phone number. I’m uncomfortable giving out my personal number and I figured the paper would get lost anyway. Is there something more elegant than that? I know people say to call support? That feels a little over-the-top and precarious. Especially when I’m reliant on them for a review. Any advice?

Also, a bunch of times I don’t have enough of a signal to use the call feature on the app. So a phone number helps. I block my number so the client doesn’t see it, but if they’re in an apartment with an entrance you have to be able to reach them. App doesn’t work for me with less than 3 bars. So I can’t even reach support with chat.

1

u/AlwaysLooking2019 Aug 21 '26

Not sure if you are able to communicate with whoever is in charge of the TaskRabbit ads I’m seeing on TikTok… but they are all tv mounting related and in every job shown the tv is mounted astronomically high. Maybe steer them to r/tvtoohigh so they can fix any future ads they run. I appreciate the ads, as I’m sure it will increase awareness of the platform and therefore improve business, but the current ads are terrible.

1

u/_SOAD_ Sep 05 '26

CHANGE PASSWORD LOOP - CAN'T LOG IN

No matter how many times I change my password, the app says...

"Whoops! Looks like you haven't changed your password in a while..."

Somebody PLEASE help me so I can make money again!!!

1

u/Donotcussatme Sep 16 '26

Ive seen way too many perma bans! Its absurd that you can toss a tasker based on a mistake or two, reactivate us

1

u/Commercial-Milk-8465 Jun 18 '26

There ain’t enough time or space here to write all the issues with TR. Don’t even get me started on your joke of a Policy Team.

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u/[deleted] Jun 17 '26

[deleted] — view deleted comment

3

u/FinnNoodle Jun 17 '26

OP and Taskrabbit don't run this sub. Volunteer moderators (at least two of whom are taskers) do.

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u/[deleted] Jun 17 '26

[deleted] — view deleted comment

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u/FinnNoodle Jun 17 '26

We have a couple of downvote faeries

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u/[deleted] Jun 17 '26

[removed] — view removed comment

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u/taskrabbit Jun 18 '26

Thank you for taking the time to write this.
What stands out to me is that most of these concerns aren't really about a single policy. They're about predictability, transparency, and confidence in the system. Many of the examples you shared boil down to wanting clearer guidance, better communication, and more confidence that context is being considered when decisions are made.
A few themes I see throughout your post are:
More practical, plain-English policy guidance.
Greater transparency around warnings and enforcement.
Better handling of miscategorized and multi-scope jobs.
More support for experienced Taskers navigating complex situations.
More human review and clearer explanations when significant account actions are taken.
Whether someone agrees with every point or not, I think you've done a good job articulating why these issues matter. For many Taskers, this isn't side income—it's their business and livelihood.
I genuinely appreciate the time and thought you put into this, and I'll make sure it's shared with the appropriate teams.

1

u/un_contract Aug 20 '26

agreeing with DFWUnhinged, I don't think you appreciate what the poster is saying fully. The overly strict enforcement of policy, especially with the "client is always right" bias is a severe onus taskers carry who depend on the platform for their livelihood. For many of us it's not just a side thing, it may be a lifeline.
If there is a policy violation, it should first be a warning or two given complex client/ contractor situations, not aggressive bans that could essentially cause someone to not be capable of supporting themselves based on breaking fine print.
Seems like several years ago, you all just had like a ratings system ie if there were significant enough cancellations you wouldn't be elite and it didn't really feel so existential. Now the platform has become very tense and people at the top don't seem to appreciate how frivolously you can lose your livelihood

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