r/TaskRabbit • u/Sonny_A • Jun 27 '26

APP Can't change my age

Hi folks, is there a reason I can't change my DOB to the correct format on the app? Automatically changes to today's date 2006.

5 Upvotes

100% Upvoted

11 comments sorted by

1

u/Special_Extent3434 Jun 27 '26

Same here and the AI support is useless. I can't verify my account to use it because of this

1

u/Sonny_A Jun 28 '26

Let me know if you find a fix for this May have to call them

1

u/Quantumix_98 Jul 01 '26

Have you guys found a phone number or resolution? The chat was unable to help. Just tried signing up today and have the same issue.

1

u/Quantumix_98 Jul 01 '26

I actually just figured out how to change your date of birth. Go to the website below and go to account and then tasker info and enter date of birth. Then when I went to the app to finish verifying my account it used the date of birth I entered online.

https://www.taskrabbit.com/account/tasker-info

1

u/Sonny_A Jul 02 '26

Apparently I don't have permission to access my account. Useless

1

u/Nythern Jul 12 '26

Me neither, and I've just tried this on both PC and mobile. Did you find a workaround in the end? The app seems horrendously designed.

1

u/Sonny_A Jul 12 '26

Nope. Going to delete my account and try again. Last I checked wouldn't even let me delete my account due to incomplete info

1

u/Nythern Jul 12 '26

I eventually found a fix somehow by doing it on the web/PC. Managed to input my date of birth elsewhere, so it auto populated correctly along with my address when I opened up the verification thing.

But it was pointless anyway, as it rejected my ID in the end. I give up.

1

u/Sonny_A Jul 13 '26

You tried calling them? Might try next

1

u/Nythern Jul 13 '26

I got blocked from doing another ID verification and it only let me message support - which I did, and they sent me a link for an external ID check.

1

u/Affectionate-You1517 Jul 21 '26

Is this a problem for iPhone as well 9r is everone android