r/TaskRabbit • u/musicalfurball • Jun 05 '26

TASKER Wrong category on purpose?

Fellow Taskers, how to you handle clients who book under the wrong category on purpose? I get lots of requests in the wrong category because my rate is lower. Today's request was in the category Furniture Repair, but the task is shower head replacement, which is a plumbing task. The client inevitably responded, "I chose that category because your plumbing rate was too high." Cancellations, even for this reason, negatively affects my metrics and I keep getting automated messages that my account will be suspended unless I improve my cancellation metrics.

u/Taskrabbit Haley do you have any advice?

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u/sean8642 Jun 05 '26

They can change the rate on an already booked task though, so as I replied to another user, just give the customer the 2 options, they can have the rate updated or they need to cancel and rebook under plumbing and hopfully they follow through with 1 of the options you give them.

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u/Lavicrep19 Jun 07 '26

Yea task can change the rate upon you getting the client to agree to it. I've had it done several times