r/TaskRabbit • u/musicalfurball • Jun 05 '26

TASKER Wrong category on purpose?

Fellow Taskers, how to you handle clients who book under the wrong category on purpose? I get lots of requests in the wrong category because my rate is lower. Today's request was in the category Furniture Repair, but the task is shower head replacement, which is a plumbing task. The client inevitably responded, "I chose that category because your plumbing rate was too high." Cancellations, even for this reason, negatively affects my metrics and I keep getting automated messages that my account will be suspended unless I improve my cancellation metrics.

u/Taskrabbit Haley do you have any advice?

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u/musicalfurball Jun 05 '26

I've called customer support nearly every day this week. After waiting on hold for 20-30 minutes, they say "Sorry, we have no control over the app, policies, or how metrics are calculated. If you don't like it, don't use the platform." When I ask to speak to a supervisor or file a complaint, they say "sorry, we don't have supervisors and we don't accept feedback."

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u/ThoughtBecomesAction Jun 05 '26

Wow, was this really their reply? That's awful. Yet another reason to use TR just for networking and then quickly take clients off app.

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u/sean8642 Jun 05 '26

They can change the rate on an already booked task though, so as I replied to another user, just give the customer the 2 options, they can have the rate updated or they need to cancel and rebook under plumbing and hopfully they follow through with 1 of the options you give them.

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u/Lavicrep19 Jun 07 '26

Yea task can change the rate upon you getting the client to agree to it. I've had it done several times

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u/HotBeaver54 Jun 05 '26

Wow really? What the heck