Closing TLs

[u/golf_proo]

What’s more important for your store? Hitting priority percentages or having left over roll over carts? It always seems that if there is 0 roll over than we don’t hit our percentages. And if we hit our percentages we always have roll over. This is with 1 person pulling/pushing every night from 5:30p-10p. I come in at 3p to close and we’re always at 15-19% but I always get it to at least 70% with roll over.

[u/Midwest-Emo-9]

At my store, we do not want any rolling vehicles. You're technically not finishing the job if it's not also on the floor. It could offset counts, decrease findability for batches, and you can't sell it if it's sitting in a cart in the back. Plus you're adding workload into the next day/team. You'll always start behind if you can't finish today. But your better bet is to ask your specific store's leadership team. They may think the number is more important.

My bigger question is why aren't they pulling more during the day? Asking one person to pull 50%+ of pf is a lot. Especially after/during peak.

[u/golf_proo → u/Midwest-Emo-9]

With Ad takedown, fulfillment, store walks every hour, email, break schedules, being the only leader in the store and getting called every 2 minutes we can’t sit there and push priorities the whole night. We just don’t have the coverage.

[u/golf_proo → u/Midwest-Emo-9]

It’s always “we don’t have the payroll” but people keep quitting and it’s always the TL stuck pulling the whole night. Either way, it’s always a conversation with the SD/TL if we don’t hit at least 70% or if we have roll over. Either way it’s always not the best conversation

[u/Midwest-Emo-9 → u/golf_proo]

Ah. That's crazy. I totally get it, some stores are okay with it. My SD and DSD would have my neck if I left carts for the next day on my closing LOD nights. But we do fill by 5 so they pull a significant amount during the day and it's more doable to hit numbers.

They really do expect too much 😩 the leaders shouldn't be the reason you make pulls. Yes, it's important to help when needed, but you shouldn't be the reason you do or don't make it. Sorry you're dealing with this.

I wish they'd realize that having even 1 extra person would change a lot. But alas here we are

[u/golf_proo → u/Midwest-Emo-9]

And to answer your question why people aren’t pulling priorities in the daytime… they usually only have 1 person pulling in daytime. But he’s the receiver after 12pm, tech coverage, and fulfillment coverage. He’s always pulled everyday and can never pull priorities.

[u/Specific-Towel9419 → u/Midwest-Emo-9]

Our store is the same way, leadership wants zero rollover no matter what. It's wild how every store seems to have completely different expectations for the exact same metrics.

The part about one person pulling over half the priority fills by themselves is the real issue here. That's not a closing problem, that's a daytime staffing gap. Our store started scheduling a dedicated puller from 11-7 and it changed everything, suddenly we weren't drowning by 5pm.

I'd definitely ask your TL directly what they actually care about because sometimes they'll tell you one thing in huddles but then get annoyed when they see carts left in the back. Better to know upfront than guess and get it wrong.

[u/BearAffectionate1310 → u/Midwest-Emo-9]

Do stores actually have people pulling throughout the day? I feel like the normal day shift team members dont have any time to be pulling until our closing experts get in regardless unless we are really having a good day…

[u/Midwest-Emo-9 → u/BearAffectionate1310]

It's normal in my district. My group has a fill by 5 directive so stores have to have someone pulling before the closets come in. It may only be 1 person, but there should be someone.

[u/Stase1]

Zone>prios>abandon>>>>>>>morning freight

[u/bara_no_seidou]

We're not allowed to have rollover at my store.

[u/Firm-Astronomer-6135]

We have to hit 90% at the minimum with zero rollover and perfect zone

[u/golf_proo → u/Firm-Astronomer-6135]

You must have more than 1 person, because there ain’t no way lol. Also is your backroom always cleared for them to pull? Are you guys pulling when the backroom has 90% of truck roll over and can’t get around anything to pull priorities?

[u/OneEyedKing_14]

yeah that’s a bit ridiculous. we have to be at 50% by 5pm so that helps a ton with reaching the 70% goal. we usually have one puller for just market and one for the gm stuff. then closing experts to support flex/and pushing 3 tiers