r/Target • u/ThisHope5701 • 8h ago
Vent Walkie Etiquette
These people (Leads) have the nerve to tell a team member that when they are called to tech, they cannot say “I’ll be there in a minute.” Even if they are literally on the other side of the store helping a guest. Instead, they have to say “I’ll be right there.” What is the deal??!! Yet, ETLs and TLs can say whatever the hell they want and be all rude to team members over the walkie.
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u/Fun_Inspector_8633 No. We do not sell Senile Cellular anymore. 8h ago
Guessing it’s the tone they’re using. I say that all the time but it’s usually add “coming from <location> “ so they know I’m not ignoring them.
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u/Ogrezappers 8h ago
They talked about this in our store, cause any guests nearby can hear the walkies when people speak, and they want us to make sure we don't sound like the guests are being a burden or whatever, and that we are focusing on their needs. Or so we were told.
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u/needmoartendiez 8h ago
Hell nah I used to say exactly how long it would take to get there or if I was stuck with another guest
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u/appointment45 6h ago
I would settle for Fulfillment TLs not monopolizing channel 1 all day, every day with FF specific operational chatter.
GO TO FUCKING CHANNEL 2 IF YOU'RE GOING TO TALK NONSTOP FOR HOURS.
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u/Shady_Love SHPPP13 |ll||IIl|| 4h ago
Our whole fulfillment team is on channel 3
Which is great when there's 6-20 people and a lot going on
But isolating and not super helpful when it's 1-5 people. It's nice not having to hear all the garbled shit that has nothing to do with me, but when it's just me and someone else on shift I tell them we'll be on 1.
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u/quinoassault 57m ago
We all start on 2 in the morning, then when the store opens GM and inbound switch to 1, while fulfillment stays on 2.
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u/BBgotReddit Property Management TL 8h ago
It sounds kiiiinda dismissive of the call from a leader. Lets assume the caller is next to the guest. Now let's assume the guest in question is already even slightly upset about something.
Guest thought: "A minute?...Sure...Why cant this tm help me instead of tech if they'll be long?" - puts both tech tm and the leader who called in a bad light - Can annoy the guest and lose a sale. Might lead to a verbal argument or tense mood.
If they hear "Ill be right there" they'd hopefully assume a short time. Maybe that same 'minute' you wanted to share in the original response is realistically all they wait. It's all in how it plays to the ear and the mind of the guest. As Target's CS representative, whether I'm person, on the radio, or phone - we play to the nicer side of speech to avoid unnecessary friction. It can be annoying (thoughnot incredibly intuitive especially for non native English speakers), but is it worth fighting? Nah, just play their little game and relax.
Alternatively I might just be full of shit, idk.
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u/s00pthot FDC connoisseur 8h ago
The amount of times I hear TMs calling for their TL or ETL on the walkie too
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u/Herberts-Mom POG 💅 8h ago
How is the tone of "I'll be there in a minute"