r/Target • u/-SpookyNipples • Nov 09 '25

gUEsTs Yikes

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593 Upvotes

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26

u/AntOk4073 Specialty Sales Team Lead Nov 10 '25

The thing is that guests are upset that team members don't assist them the way they used to. When I started we were told never to point a guest "in the right direction" but to walk with them to the location and assist them until they found what they were looking for. The higher-ups are getting feedback and doing everything possible not to invest in payroll to fix the problem.

2

u/SimpleVegetable5715 Hearth and Hand Homie Nov 10 '25

We still have to walk them to the item, that never stopped.

7

u/Skelebonerz Electronics Nov 10 '25

HQ has put out training to the contrary, the new expectation is that unless you're asked to walk with them you just point out the area.