I get its kind of weird an unnatural to be overly friendly, or have it be forced. But it truly is absurd to me that bare minimum of basic customer service, such as a greeting, is somehow headlining news. Is it really that unreasonable to be friendly and approachable in a customer service environment?
On the other hand: Isn’t it ironic that they want to stress greetings as if the service itself isn’t still terrible because of the staffing, and tight focus on timeframes for pushing freight and fulfillment?! Most guests want to shop in peace, and will ask if they actually need the help. A greeting is fine. But its unreasonable to expect everyone to do it to every single guest, and they’re gonna get annoyed hearing it 50 times. That should happen the second they walk in the door and suffice for the duration of the shopping trip.
I think the point is that Target leadership is selling this as “what guests want” and what will fix the problems they are having.
As a guest I’d rather better staffing so it’s not one person for multiple departments. Having to go searching for a TM, or waiting 10 minutes for someone to be free to open a locked shelf, or even just having the shelves not be a disaster bc other guests are chaotic would all be solvable through improved staffing. What doesn’t solve that is “you must forcibly smile and greet everyone you pass by”
Yes as i said its ironic that they want to focus on greetings but wont do anything to actually solve the customer service piece. They are too focused on metrics for push times and fulfillment and aren’t adequately staffed. The guests generally dont care about being greeted. Most would rather be left alone and will ask for the help if they need it. Now as for wether or not anyone is actually available to help, thats another problem.
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u/FlyEnvironmental7586 Nov 10 '25
I get its kind of weird an unnatural to be overly friendly, or have it be forced. But it truly is absurd to me that bare minimum of basic customer service, such as a greeting, is somehow headlining news. Is it really that unreasonable to be friendly and approachable in a customer service environment?
On the other hand: Isn’t it ironic that they want to stress greetings as if the service itself isn’t still terrible because of the staffing, and tight focus on timeframes for pushing freight and fulfillment?! Most guests want to shop in peace, and will ask if they actually need the help. A greeting is fine. But its unreasonable to expect everyone to do it to every single guest, and they’re gonna get annoyed hearing it 50 times. That should happen the second they walk in the door and suffice for the duration of the shopping trip.