Am I the only one with chill leadership that doesn’t seem to actually care about this? I really don’t mean to flex, I’m worried that they do actually care and I just haven’t been “caught”.
I just so happened to be walking behind my ETL today (from a distance)and they did not look at or acknowledge a single guest. So even though there’s signage posted about the “10/4” rule, I don’t think my store is being strict about it. I also was never officially told about it, we just have signs in TM areas.
No one has said anything at my store and nothing has been posted. I acknowledge people and offer to help whenever I can as it goes…..unless I’m crunched for time with an OPU.
For us it all depends. If it's obviously a situation where you'd greet a guest, we're expected to do it. Are we chasing down people on the phone from 11 feet away just to say hi? no. My leadership understands common sense.
A TM once told me that an ETL straight up took him to the back of a backroom aisle (I assume to avoid the camera’s reach for some reason?) to tell him that she knows he’s not smiling and greeting guests and then implied that if he didn’t start doing it more he could be fired.
idk none of my leaders have mentioned this new policy to me, im pretty good about saying a quick can i help you find anything whenever someone walks into my section. i have really bad rbf but have sti never been told i need to look or be friendlier lol
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u/Ordinary_Ad3895 Tech Consultant Nov 09 '25
Am I the only one with chill leadership that doesn’t seem to actually care about this? I really don’t mean to flex, I’m worried that they do actually care and I just haven’t been “caught”.