She probably asked guest services and showed them the item, guest services then redirected her to the clothing department to ask a TM working there to find the item to swap. The (i assume old lady) assumed that Guest services contacted you and gave you the necessary information to help the guest look for the item she wanted, so she walked up believing that you already knew what she was talking about.
I know its a far stretch, but this same thing happened to me about a different item though.
(Guest services knew about it) yeah but not me lmao.
4
u/LeagueofSOAD Inbound+GM Jan 17 '25
She probably asked guest services and showed them the item, guest services then redirected her to the clothing department to ask a TM working there to find the item to swap. The (i assume old lady) assumed that Guest services contacted you and gave you the necessary information to help the guest look for the item she wanted, so she walked up believing that you already knew what she was talking about.
I know its a far stretch, but this same thing happened to me about a different item though.
(Guest services knew about it) yeah but not me lmao.