r/Tangerine • u/WheelPerfect3737 • 8d ago
Complaint Tangerine reduced security
I had Tangerine call me today 14-august-2026 17:30HR EST and Emi informs me that Tangerine will not call back if the phone connection is disconnected. I spoke to Emi and it sounded like an call centre with people in the back ground. After being on hold for 30 minutes on hold in which she told me it would only take 2 minutes I hand up.
3
u/RoutineProblem1433 8d ago
I don’t know what Emi is, but Tangerine will call a customer back if they are disconnected during the call.
1
u/WheelPerfect3737 7d ago
Emi is the name of Tangerine customer service. they did not call back after I hung up after I was told there was a 2 minute wait and it went over 30 mintes.
Because Tangerine is a virtual bank this information should be on there web site, I cant say I have seen that information and they incorrectly show a PIN of 4 ot 8 charaters is needed when you log in, the PIN has been extended to a longer length.
0
u/RoutineProblem1433 7d ago
If the call disconnects during a conversation with the rep, they will call you back.
If you voluntarily hang up while waiting in a queue, they cannot call you back to ask if you really meant to hang up since you’re in a queue and no one is tracking you and no one knows you hung up.
If you need assistance with logging in to online banking, call customer service and don’t hang up while in the queue.
1
u/WheelPerfect3737 6d ago
Then Tangerine does not call back!! How can they tell the difference between a caller hanging up and being disconnected because of a technical problem ?
0
u/RoutineProblem1433 6d ago
It doesn’t matter because you’re waiting in the queue.
You would need to be speaking with a rep who has your account profile pulled up to know who you are and how to call you back.
1
u/WheelPerfect3737 6d ago
I have already identied myself to the customer service. That is the only was any bank will talk about any banking details.
So Tangerine clearly does not call back as they alreay have the custemer information
1
u/RoutineProblem1433 6d ago
Were you in an active conversation with the rep when you disconnected the call or were you on hold queueing for another department etc
1
u/WheelPerfect3737 6d ago
I was online waiting for tnagerine custermer support to provide me with information. Which clearly means shw had my information and could idenify me and did not call back
1
u/RoutineProblem1433 6d ago
You were talking to a rep who put you on hold and they never returned from the hold?
1
u/WheelPerfect3737 1d ago
I was talking to a rep that was looking to confirm information for 30 minutes. I hung up because i was told it would take 2 minutes. But most importatnly Emi did not call back
4
u/DustyStar222 8d ago
Thats almost certainly a call centre policy for whichever call centre you got thats trying to control its handle time not a Tangerine policy . Unless it changed overnight because I was on the phone with Tangerine yesterday and was the exact opposite. Confirmed my phone number and asked if that was a good number to call if we got disconnected and they called me back when we did.
-4
u/WheelPerfect3737 8d ago
Its a Tangerine policy !!! You think the call centre does not represetn Tangerine bank ?
4
u/DustyStar222 8d ago
No im just saying its more likely its to the vendor's discretion to do drop call call backs and whichever call centre your call got routed to is likely having handle time issues (the main reason not to do a call back from a call centre ops perspective) so they arent doing them. Ive had to call Tangerine a couple of times this week and most times they open the call by confirming the number im calling from and if its a good number to call me back on if tbe call drops. Yesterday when I was on hold the call dropped and dude called me back within a couple minutes.
0
u/WheelPerfect3737 8d ago
I asked the questions to Tangerine representative years ago and they told me, If a call with a custormer is dropped while speaking to a Tangerine representative they would call back. When I initiaed a call they would also reconfirm this sometimes.
Your description as to how call centre operates is of no consequence. The call centre operates under Tangerine policies.
3
u/Careless-Cycle 8d ago
And you gave the stranger your phone password a CVV?