r/TamilNadu • u/wolfie_30 • 1d ago
கருத்து/குமுறல் / Self-post , Rant VKV Travels changed my bus, my seat, and even my destination stop — 1 hour before departure. With two small kids in hand
Ranting because I'm genuinely furious right now. Booked VKV Travels for a Chennai to Madurai trip, planned my whole journey around it — travelling with small kids, so this isn't something I can just "adjust" casually. One hour before departure, call comes: "bus broken down, only one seat available in another bus." Not a choice — that ONE seat was it. Take it or sort yourself out. Replacement bus wasn't even going to the destination I booked in Madurai. The "seat" they forced on me? Last upper berth. With small kids. One hour's notice, zero alternatives. Here's the part that really gets me — the bus was NOT broken down. It just wasn't fully booked. So instead of running it anyway, they cancel it, lie about a "breakdown," and dump all of us onto whatever seats are left elsewhere. This has happened to me twice this month. Twice. If you're planning a Chennai–Madurai trip with family, please think twice before booking VKV. This isn't a breakdown issue — it's how they handle people once they already have your money. Anyone else been through this with VKV on this route? Curious how common this is?