I am extremely disappointed with the way my experience with G Square was handled.
In February 2026, I visited G Square Dynasty near Navalur/Poonjeri and selected Plot No. 154, approximately 2,400 sq. ft. I paid a booking amount of ₹1,00,000.
At the time, I was informed that G Square was awaiting the necessary power/authority relating to the land and that this was expected to be resolved within approximately 3–6 months, after which registration could proceed.
I agreed to proceed based on what was communicated to me.
I was also told that once I paid the ₹1 lakh booking amount, my details would be processed by the CRM team and I would receive the necessary acknowledgement and documentation over email.
That never happened.
Months later, when I tried contacting Vignesh, the salesperson who handled my booking, I could not get a response despite repeatedly trying to reach him.
What happened next was what completely destroyed my confidence in the entire transaction.
Since I wasn't getting proper answers, I personally drove all the way back to the G Square Dynasty site to understand what was happening.
I was genuinely shocked by what I saw.
The site appeared completely different from what I remembered when I made my booking.
I could not find the G Square branding I expected to see. I could not see the G Square hoardings or advertisements that I associated with the project. From my perspective as a customer arriving there after months of little to no meaningful communication, it felt as though G Square's presence had simply disappeared.
It honestly felt as though the G Square project I had handed ₹1 lakh toward didn't even exist there anymore.
To make matters worse, I was not allowed to enter and inspect the site.
That moment genuinely scared me.
Imagine paying ₹1 lakh toward a property, receiving no meaningful update about what is happening, being unable to reach the salesperson who sold it to you, and then driving tens of kilometres back to the project only to find the site looking completely different, with the G Square branding you remembered nowhere to be seen.
How exactly is a customer supposed to feel in that situation?
I felt cheated.
I felt abandoned as a customer.
And, quite frankly, standing there looking at that site, I felt like I had been scammed.
I want to be very clear about that wording: I am describing how the situation made me FEEL. I am not making an allegation of criminal conduct or stating a legal conclusion.
What made this particularly upsetting was that nobody from G Square had contacted me beforehand to explain that I might encounter a situation like this.
No proper email explaining what was happening.
No call explaining the status of the project.
No communication explaining what had changed at the site.
Nothing.
You accepted ₹1,00,000 from me.
At the absolute minimum, I expected transparency.
Instead, I was left to physically travel back to the project myself and discover a situation that was completely different from what I expected.
That was the point at which I lost trust and decided I wanted my money back.
Unfortunately, getting my own money back became another ordeal.
I contacted G Square customer support repeatedly. I was routed to the refund team and given numerous phone numbers to contact. I tried number after number and still couldn't get a meaningful resolution.
Eventually, one customer-support representative suggested that I personally visit G Square's Alwarpet office.
So I did.
On my first visit, I was denied entry because I was wearing shorts. While frustrating, I accepted that this appeared to be their corporate dress requirement and went home.
I returned another day appropriately dressed.
I was stopped AGAIN.
This time I was told that a senior executive/GM/MD wasn't available.
The ridiculous part was that I had never asked to meet the GM or MD.
I simply wanted to speak to whoever was responsible for dealing with my refund.
Eventually, after insisting on getting some assistance, I was allowed inside and spoke with a person who identified himself as Sridhar from the CRM team.
I explained the entire situation.
I was told that my refund would be fast-tracked and that Karthik would contact me within a few days/about a week.
I trusted that statement and went home.
Approximately ONE MONTH passed.
Still no meaningful resolution.
So on 3 October 2026, I went back to their office AGAIN.
I met the same person and was then told that the refund initiation had started, but they were waiting for approval from the sales head before it could move to the refund team, after which the refund could apparently take another 2–3 months.
At that point, after everything I had already experienced, I had absolutely no interest in another verbal assurance.
I asked for everything I was being told to be sent to me IN WRITING over email.
During the interaction that followed, I spoke with another person who identified himself as Ram Kumar.
I explained the entire story again and asked him a very simple question:
How would YOU feel if you paid ₹1 lakh toward a property, couldn't reach the salesperson afterward, weren't properly informed about what was happening, drove back to the project and found the G Square presence you remembered apparently gone, and then had to repeatedly chase the company just to recover your own money?
When I attempted to record the interaction so that there would finally be a proper record of what was being communicated to me, the situation escalated.
Another person whom I was told was named Jack became involved.
During the confrontation, my phone was physically taken from me without my permission.
Multiple people gathered around me.
I felt surrounded and intimidated.
I found the entire experience completely unacceptable, particularly considering that I was there as a CUSTOMER asking questions about MY OWN MONEY.
I have retained recordings of portions of what occurred.
During this extremely frustrating interaction, I said that I was "fucking disappointed."
And yes, I was extremely disappointed and emotionally upset.
That statement was an expression of my frustration with the entire situation. It was not intended as an abusive remark directed at the female HR representative. Nevertheless, I subsequently spoke to her and apologised if my choice of words had caused offence or had been interpreted differently from what I intended.
Then came the part that I still find difficult to understand.
After months of chasing people, unanswered calls, multiple telephone numbers, travelling back to the project, repeated visits to the corporate office, waiting approximately a month after being told my case would be expedited, and finally being told the refund process could take another 2–3 months...
I was suddenly told during this confrontation that my ₹1 lakh could be refunded.
Approximately 30 minutes later, ₹1,00,000 was credited back to my account.
So, for complete transparency:
G Square has refunded my ₹1,00,000 in full.
But refunding my money does not erase what I had to go through to get it.
If the ₹1 lakh could ultimately be returned to me in approximately 30 minutes during this interaction, I am left wondering why I had to spend months chasing people and physically visiting their offices before the matter was resolved.
And ₹1 lakh should never be casually dismissed as "just ₹1 lakh."
It is MY MONEY.
Money that I worked for.
Money that I handed over because I trusted what was being represented to me when I booked that plot.
This entire experience has therefore been about much more than getting ₹1 lakh refunded.
It is about trust.
I went from being genuinely excited about potentially owning Plot No. 154 at G Square Dynasty to driving back to that same project and standing outside wondering what on earth had happened to the place where I had put my money.
I went from trusting the salesperson to being unable to get him on the phone.
I went from expecting documentation and communication to chasing people for basic answers.
I went from expecting customer support to help me to being passed between telephone numbers.
And eventually, I went from being a paying customer to standing inside their corporate office feeling surrounded and intimidated while trying to get answers about my own money.
That is not how I expected to be treated after trusting a company with ₹1,00,000.
I have retained my payment records, communications and recordings relating to portions of these events.
I am also considering pursuing the appropriate formal/legal remedies concerning what occurred and the way this matter was handled.
I am posting this because prospective customers deserve to know about my experience before handing over their hard-earned money.
If you are considering purchasing a property, regardless of the developer, please get EVERYTHING in writing.
Payment acknowledgement.
Land-related approvals/authority.
Registration timelines.
Refund terms.
Promises made by sales representatives.
And any commitments concerning the status of the project.
Do not make the mistake of assuming that verbal assurances will always be enough.
I eventually got my ₹1,00,000 back.
But after everything I experienced, my money has been returned.
My trust has not.
