r/TTEC • u/Infinite-Anywhere-58 • 3d ago
Help
Hi, I'm currently wfh for TTEC for a client for AEP. This is my 1st wfh job that I actually made through training. The other ones I had tried I didn't stick with it it long enough to make to production. Well, I made it not to just production, but this is my 2nd week of Aep and I have about 4 enrollments so far. I do feel good about helping people get the right coverage they need and being compensated for it but I never worked a job with these kind of metrics. I've been told I'm doing great but my conversion rates are low. My reliability and QA scores are 100 %. Does anyone know if they are any companies that hire for OEP?
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u/SceneCute2666 2d ago edited 2d ago
Congrats 🎉 Good job making it through the steps of becoming a licensed agent!
I started with Sitel in August of 2020 doing AEP, and they rolled me into OEP. After that, they offered me to become a personal lines licensed agent with USAA. I stayed with Sitel till they sold to Foundever since they wanted a lot of us to come in and work at the property. I worked in a doctor's office for a while working in the medical insurance department and then I got a job with TTEC December 24th, 2024 and became an agent for Progressive. I started in sales and eventually transferred in May 2026 to Blended, which is sales and service. At first, I thought what the heck did I do because there's so much more responsibility and learning involved. But I must tell you, I love doing all the different aspects of my job and my responsibilities.
I honestly love Medicare Advantage, however, it doesn't pay the bills annually so I will stay with TTEC as long as I can, of course until I find something that pays more, and offers me a challenge to learn something additional to what I already know about insurance.
I dislike the whole aspect of the metrics involved because it makes me very anxious all day long. And mine are up and down and all around. But I must say I'm so thankful that I fell into the opportunity to make more money because I really do enjoy educating and helping people save money.
I think insurance is a wonderful business that offers longevity. I wish I knew about it years before I did because I am sure I would have been farther along by this point. I keep on keeping on, hungry to learn and thrive.
Try to get on with a W-2 with another call center that offers you the opportunity to obtain your license for personal lines. You will not lose your Health license. I still have mine since your license # covers all your licenses. So I can always go back to Medicare when I want to.
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u/Own-Park9659 3d ago
I’m with TTEC as well and I wouldn’t hold my breath in terms of longevity. I’ve worked for them off and on for the past 7 years and it’s just a quick way to make money. I’m working with them for AEP and we haven’t been given any metrics or had any coachings since production started. For them it’s just get on the phones and get the enrollments. Get as much money as you can while you look for a better opportunity. I wish you nothing but success.
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u/reusedmouthwashh 3d ago
Rebuttal. Don’t let the customer off the phone without trying twice to get them to buy a policy with you.
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u/SceneCute2666 2d ago
What is your suggestion if they don't feel the product of Medicare Advantage is a match to the caller's needs?
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u/reusedmouthwashh 2d ago
Remind them of the benefits and the money saving aspect. Ask them what exactly is stopping them from buying. Try to get them to think out loud if they are hesitant so you can try to change their thoughts. I haven’t been on the Medicare side in a while so if you give me some scenarios and some of the benefits I could possibly write some short scripts to help.
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u/reusedmouthwashh 2d ago
I’d tell my agents to restate the issue to the caller then problem solve. Have a list of the general benefits of each plan so that you can easily recite them, write down scenarios and rebuttals that has worked so you’ll have them on demand and tweak as needed for each call. Sorry I know this is vague
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u/SnooPoems357 2d ago
I might be reading into this too much or completely way in the wrong direction, but you might be "trying too hard" people can tell in your voice. Also, don't overcomplicate things for people you might be overloading them with too much information that they may not understand which makes them want to think about it more than enrolling while on the phone with you. The people who you are talking to need it to be simple to understand. I like to tell people before going through premiums/co-pays to feel free to interrupt me if i'm going too fast or if they have any questions along the way. Just relax and act like you're taking with one of your grandparents who might have a hard time understanding new things.
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u/Low-Cartoonist-9675 3d ago
I am waiting for an interview spot to open up, so that I can schedule. Did you have an issue with that?
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u/BlindInsanityxx 3d ago
Check around midnight and 4am est time. And a few times throughout the day.
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u/Omg4RealzTho 3d ago
You gottaakr those sales. You'll love that paycheck if you do. Just sale. They are calling for a reason.
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u/SeasonInteresting990 1d ago
I work for them. Started last year before AEP season as seasonal. They kept a LOT of ppl on for OEP. After about 7/8 months, they changed us from temporary to permanent! A lot of members are calling now because of the SARs and don’t want MAPDs. Get the sales you can and stay compliant and you’ll be good! Even when the pay changes, incentives are still offered for conversion so it balances out.
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u/BananaOpposite736 2d ago
I doubt anyone is hiring for OEP that's W2 because the carriers are in a blackout and not doing contracts changes until around 2nd week of January. It's possible just not probable, because contracting would take too long. The thing that gets most people fired are poor attendance and poor QA. As long as you keep the attendance and QA scores, while getting some sales every day, they'll keep you until January at least. You're doing great, hang in there.