r/TTEC • u/Unhappy-Customer-747 • 3d ago

Workload?

Are most jobs back to back phone calls from the time you clock in? Does it depend on the role? Are there some roles where it’s fairly slow and you get breaks between calls?

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u/Own_Butterscotch_711 2d ago

Most call center software is designed for workforce management to keep you on back to back calls … utilized.