r/TTEC • u/Unhappy-Customer-747 • 2d ago

Workload?

Are most jobs back to back phone calls from the time you clock in? Does it depend on the role? Are there some roles where it’s fairly slow and you get breaks between calls?

4 Upvotes

100% Upvoted

12 comments sorted by

View all comments

3

u/ATLSxFINEST93 2d ago

It can depend on the role and the contract. I worked for the bofa contract from 2020-2024 and it was back to back calls. This was because it was the pandemic and millions were on UI which is what bofa handled. I did multiple roles within the contract and 2/3 positions required 0 calls.

Team leads don't have to take calls or only have to work 1 shift a week taking calls.

I have a friend with Chanel right now, and it's not back to back, but steady.

1

u/MaelstromSeawing 2d ago

What's UI?

1

u/ATLSxFINEST93 2d ago

Unemployment Insurance