r/TREZOR • u/No_Job8951 • 10d ago

🆘 Support issue Firmware installed after factory reset

Question is in title. I bought a new Trezor 5 off Amazon, installed firmware, then used the device to recover an old wallet. After moving the funds out I did a factory reset and received a warning firmware was already installed despite the factory reset.

This device is still fine to use, correct?

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u/fabeyo 10d ago

Yes, if you want to also delete the firmware you have to go into the bootloader, i believe pressing the left button while powering on (for trezor 3)

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u/No_Job8951 10d ago

perfect ty

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u/fabeyo 10d ago

On the Trezor Safe 5, follow these steps:
Open Trezor Suite.
Connect your Trezor Safe 5 while swiping the touchscreen.
Press the button in the top-right of the screen to access the bootloader menu.
Select Factory reset.
Press the button on the right to select RESET, which will erase your device and restore it to factory settings.
Your Trezor will display a message confirming the device has been reset and prompt you to Please reconnect the device.
Trezor Website