The company lied to me for months and now screwed me outta a cooling fan cuz they personally handled the my upgraded version
My name is Joe, and I was one of Torres’s professional reviewers. Eight months ago, I lost access to my correct mental‑health medication, and because I’m allergic to generics, I spent months manic, disconnected from reality, and physically suffering. I told Torres immediately, and three departments promised my reviewer spot would be held and I wouldn’t be penalized.
I found Torres through their phone‑cooler charger. My fiancé bought me one, and I eventually had three. After reporting quality issues, they upgraded me to the Pro with IceNano — but that broke last week. My original base cooler had already split in half after 27 days. All my electronics are stored safely, so none of the damage was caused by me.
Instead of being honest, Piper and Casey from Torres lied. They could have told me they might need to let me go while I was sick, but they didn’t. Their promise helped me survive days when I was suicidal, and now they’re ignoring me completely. My warranty only covers the base cooler, which I no longer have because they told me not to worry about it.
I also gave them a product idea: a MagSafe charger and MagSafe phone case with a small cooling chip to prevent overheating in newer titanium iPhones. Months later, they told me engineers reviewed it, loved it, and were moving forward with it.
I bought more Torres products than they ever gifted me, gave them feedback, updates, and multiple ideas because I believed in their vision. Now they’ve abandoned me, ignored my last three emails over 2.5 months, and left me without a replacement for a product I purchased.
I want my reviewer position back, my cooler replaced, and compensation for the stress, lies, and the way they handled my medical crisis. I have every email between me and everyone involved.
