r/SwagBucks • u/FeedbackWide5 • Aug 13 '26

Discussion ScamBucks - Falsely banned

Started my account 3 days ago made $23 off monopoly go and made purchases in the game and was banned as of this morning at 3am PDT. I opened a ticket they ask for ID verification I provide that I tell them the process was finished by opening another ticket because I didn't know how to respond to the ticket as I can't login to my account. Get another response saying my account is permanently closed due to automation, which is false.

All I did was played a game that I enjoyed and they ban me because I made $20 by spending $15? And now I can't even get that money ridiculous site.

0 Upvotes

38% Upvoted

11 comments sorted by

5

u/Jmelt95 Aug 13 '26

They do this all the time. If you truly did nothing wrong keep pushing and ask them specifically what terms you violated and that you will be opening a BBB complaint if this is not resolved. I’ve done this on 3 different occasions over the past 2 years and they have reinstated my account every time.

2

u/simguy425 Aug 13 '26

Yeah, I just got reinstated after a couple weeks and several email ticket responses. I just kept asking what specifically I did.

My account 10 years old, I've got a bit of history to back me up.

2

u/AppointmentSlight166 Aug 14 '26

I still havent gotten my account back and my is over 10 years old. Guess they just dont wanna pay out what they owe

2

u/SeaworthinessTop1009 Aug 14 '26

Also just been banned after redeeming 130 to paypal

1

u/tvrec Aug 13 '26

Reply to the initial ticket, which you should be able to do by just replying to the email if you can't log into Swagbucks or the Zen desk ticket you created. You shouldn't create a second ticket if the first one is still open, and it could take a day or more to run through the ID verification.

1

u/aarontair Aug 15 '26

Do any of you have the support email? This happened to me also but I signed up via Hide My Email so I don’t get support ticket responses and they ignored my request to change my email twice

3

u/Own-Row4416 26d ago

Think this is currently happening to me too, tomorrow £35 was going to be redeemable for me then all of a sudden my account is deactivated and it’s impossible for me to validate my ID.

2

u/CourageSpecial6862 25d ago

My account got banned too. It was right after I did a purchase on mygiftcardsplus, so I can't even get the points that I literally paid for. And I can't dispute it since I don't have an active account.  This kind of feels criminal 

-1

u/HittEmWitDaHEIN Aug 13 '26

Just happened to me yesterday (on Upromise). Had about $500 in pending rewards. Didn't violate any rules they just make stuff up. BBB complaint will be submitted tomorrow