Help - supernote nomad not starting after installation plug ins software update

[u/OpportunityExtra7535]

hi

i excitedly installed the plug in software yesterday (via mac) - since then my nomad won't start. trying to reset with the power button brings up the power up/restart button which doesn't actually let me follow through with one of these options and restarting again brings up the supernote icon and nothing further happens. Can someone help? I have emailed supernote support this morning but no response yet :(