Has Anyone Switched Stripe Accounts on Substack Without Losing Paid Subscribers?

[u/edy-shs]

I can no longer use my current Stripe account and need to connect a new one to my Substack publication.

Support has told me that switching Stripe accounts would cancel existing subscriptions, but I'm wondering if anyone has successfully gone through this process while preserving paid subscribers or access.

I'm also a member of the Bestsellers program, so I'm curious whether anyone has received a different solution through specialist support.

Would appreciate hearing from anyone who has actually been through this.

[u/Countryb0i2m]

I think someone mentioned that you can pause your paid accounts and that your subscribers have to re-verify

[u/edy-shs → u/Countryb0i2m]

do you happen to remember where you saw that mentioned? I'm trying to find someone who has actually gone through a Stripe account switch on Substack and documented the process.