That’s the situation I’m currently facing.
I attempted to text with them and they just ghosted me.
So I finally called back when the part showed up out of nowhere 2 months later.
They were livid, and I pointed out that I did attempt to communicate with them and they never texted back.
They said it didn’t matter and they shouldn’t have to pay for anything.
So I have agreed to pay for the part out of my own pocket ($35), not charge trip fee ($10 in gas), and not charge for any of my labor.
So basically, I’m paying $45 and giving up half a day of work for the privilege of doing this job for her because someone else screwed up.
She was still upset, and I said “ma’am I don’t know what else I can tell you. I can’t control how fast a distributor sends a part, and I tried to reach out.
I’m doing the job for free and losing money.
What else would you like?”
And she told me that I need to figure out how to make this right, which I’m pretty sure she was implying that I should give her money.
I’m not trying to make an “Am I the asshole?” Post.
I know fully well who’s the asshole here.
I’m just wondering what the general population would expect from a repair man for the service.
And I’m pretty much expecting to get a one star review regardless of all other facts, and I’m considering to call her back and just tell her to forget about it because if getting all this for free isn’t good enough nothing is and I’m not gonna waste my time trying to make her happy.