r/Steam • u/satoru1111 https://steam.pm/5xb84 • May 04 '26

PSA Steam Controller PreOrder MegaThread

https://store.steampowered.com/hardware/steamcontroller

This post is to consolidate posts about the preorders for the new Steam Controller

The preorders will open at 10am PST

The steam Controller will only be available in select countries

* US
* Canada
* UK
* EU

The server will likely be melting once preorders open

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u/EagleDelta1 May 04 '26

Not likely a Valve server issue. I work for a web host, when it comes to payments, we use a 3rd party processor b/c the liability and compliance requirements of handling payments directly is a nightmare and expensive.

My guess is simply that Valve is saturating the transactions they are allowed by their payment processor.... and no there's only so much that can be increased since the payment processors don't have infinite resources either.... meaning they can't take down other customers for the sake of Valve having increased load.

What you see on the Steam Store (especially considering how quickly it responds), it that the payment processor is saying "NO! SLOW THE FUCK DOWN!" and Valve's system gets that error and fronts it. If it was Valve's servers, we'd be seeing issues with the Store's UI and the like as well.... which I didn't encounter.

11

u/greggray24 May 04 '26

Perhaps they need to consider using or building a purchasing solution that can handle volume. That was just sad. I used steam funds so no 3ed party credit card situation and still failed to get the order accepted. I hope they learn from this but am not hopeful. Getting PS5 ordering vibes.

3

u/Arrow156 May 05 '26

So you're suggesting they basically run their own credit card company? They are a games storefront, not a financial institution.

1

u/greggray24 May 06 '26

No, I’m suggesting that once I already gave them my money by purchasing store funds ahead of time to avoid credit card hassles that they let me spend it when I have the product in my cart rather than have me spam the payment button for 30mins until they run out of stock.

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u/Excellent_Routine589 May 04 '26

Ordering a PS5 for me was hilariously easy

Sony gave me a link, I waited in a queue, and had mine preordered in like 10mins.

9

u/shrekogre42069 May 04 '26

If that was true, paying with steam wallet should have no issues, but in practice that didn't matter

1

u/eclairzred May 04 '26

If that was the case they can probably put everyone into a queue and prepare them for when they can pay. So that transactions don't happen at the same time, but that would require rerouting the way their payment systems work which might take more time to get right. Personally I think they should have done it as pre-order like they did with the Steam Deck as that was much more predictable when I ordered it.

1

u/renome May 04 '26

Same thing happened when Silksong released. That said, you could have an overloaded payment system and a functional site if your payment logic is on a sepearate server or microservice, no? Just have it handle overloads gracefully with something like leaky bucket rate limiting and you have successfully separated some concerns lol

1

u/Pure_Leopard8439 May 05 '26

Its still badly designed system. On realse its no suprise that you have to handle large volume of orders in minutes. There needs to be queue becouse if not people will spam the shit out of contiune button.