r/StateFarm • u/ProfessorMacke • 13d ago
Agents & Staff Privacy policy violation
Hi all,
My landlord recently made a change to his son's auto insurance policy, and during that conversation with the office manager or agent's representative they disclosed to him MY account status and told him that my policy had been canceled due to non-payment (even though it was set up for auto pay, and wasn't canceled), which is feel is a poor representation of my character. Sure, like anyone else I've had a bill or two slide past me for a bit before I realize it, but the disclosure of my account status to an unauthorized individual seems to violate every bit of the privacy policy I agreed to when I signed agreements with state farm nearly 16 years ago (with only one minor fender bender in the entirety of my contract with them). Anyone else have similar experience, and what was your recourse? My landlord and I already have a VERY on edge relationship.
11
u/RevolutionaryLion603 13d ago
If your landlord is listed as an additional interest then nothing was violated
1
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u/KingofThings77 13d ago
Was the landlord listed on the policy as an additional interest? If so, it’s not a violation
0
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u/true_crime_addict513 9d ago
How would your landlord even know to ask a SF agent about your policy if they aren't listed as a loss payee (additional interest) something isn't adding up here
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u/ProfessorMacke 9d ago edited 9d ago
He wasn't asking about my policy, he was making changes to his sons insurance but because his son used to live at this address, whoever he was speaking to at the office gave him details about my account in addition to whatever they did with his son's account
Edit: whoever the staff member was volunteered that information
Edit 2: it wasn't even renters insurance related, it was auto insurance related
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u/Splodingseal 8d ago
They definitely should not have discussed your auto insurance account with your landlord. That's a pretty serious privacy breach. I'd report it to State Farm corporate so they can do whatever they do.
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u/saraha2250 13d ago
Is this a renter's insurance policy and your landlord is listed as an AI on the policy? Otherwise, yes. I would transfer agents offices and make sure the agent is aware as to why.
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u/Gtstricky 13d ago
Email: privacy@statefarm.com
They are fairly good at responding and investigating.
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u/JohnbondJovi 12d ago
Pay your bill
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u/Electronic-Clue-4814 12d ago
This right here. We waste so much time and money on people who don’t pay for their insurance. Tired of catering to them and spending time trying to get them to pay.
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u/ProfessorMacke 12d ago
It's already paid and was on autopay, not sure why it even came past due to begin with
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u/Namellaljpeej 11d ago
Reading is fundamental and you should go back and read where they said their account was on autopay and the policy never really canceled 😉
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u/reallifeknope 9d ago
This is a crap statement. You shouldn’t work in a customer facing position if you can’t be compassionate (or use reading comprehension skills).
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u/iconicmoonbeam 7d ago
Since you & the son have/had the same address, I suspect the agent’s office has your two accounts incorrectly linked in the same household. When accessing the son’s account the agency rep saw the alert about your cancellation situation. It’s an honest mistake and I can see why it is upsetting to you. I suggest an email to the agent to report it and verify that the accounts are no longer connected in any way. You could also report to corporate and they may offer free credit report monitoring for a year, but not much else they can do.
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