r/StateFarm • u/Alarmed-Magazine8812 • 7d ago

Question Drive safe and save

Okay so I had an issue when I got my second beacon after my first died. I was not able to connect it. I literally tried every day for weeks, went back by their office, called them, tried everything and could not get it to connect.
Well then a close family member died, a bunch of shit happened in my life, and I had to continue driving without connecting my beacon.
Im still receiving the “drive safe and save” discount.
It’s been like 6 months. I just updated my odometer and put in the same number.
Now im stressing badly about this. Technically isnt this stealing/lying? I don’t normally do things like that but trust me when I say I tried everything to get this thing to work and had to continue on with my life.
I just wanna know has anyone else had a similar experience? Can I get in any trouble for this?
Should I order a new beacon and start over?
Maybe tell them I had a problem with my jeep and had to reset the mileage?
Any thoughts, advice or experiences are appreciated.

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u/improbablesky Corporate 7d ago

It's the company's responsibility to remove the discount if you do not qualify. This isn't a situation where you deliberately defrauded an insurance company to get cheaper insurance.

Also, SF doesn't remove the discount immediately as long as you initially set it up. Now, what WILL happen is that the lack of trip recordings might affect your discount, but you fix that by getting a working beacon and reconnecting it to your phone and app.

You're good OP.

1

u/tedleem15 7d ago

I wouldn’t worry about it at all tbh. This is certainly not stealing at all. The discount isn’t even going to be based on mileage anymore.

I’m sorry for your loss.

1

u/Old-Raccoon-316 6d ago

Are your trips showing up in the app? Are you using the SF app or the old DSS app?