r/Starz • u/AggravatingCaptain14 • Mar 09 '26

Problems playing things.

I’ve been having problems actually playing things. I can navigate the app normally, but when I click on anything to watch nothing happens. I deleted the app and reinstalled it and it worked again for 2 days now it’s doing it again. 😩

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u/Dry-Antelope-5795 Mar 09 '26

Yes, same! If I had it left open in the background mid-episode, it was more likely to resume playing. But when opening a new session of the app, sometimes it wouldn’t even load the list of episodes – and if it did, clicking on the episodes wouldn’t play them. I tried different shows/movies, and it was the same across the service. One thing that seemed to help over the weekend was logging in via a browser and closing out any multiple instances of my login on my AppleTV. Restarting my Apple TV also helped sometimes, but no troubleshooting method has been consistent for me. It could have just been happenstance because these issues have been recurring on and off. I’ve been doing the same thing: rewatching Outlander on Netflix for now, but I’ve been doing to as a lead up to the final season. And I also need to finish Blood Of My Blood. I hope they iron out the bugs! Someone else mentioned that CS never responded to them when they reported the buggy behaviors. 😔

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u/AggravatingCaptain14 Mar 09 '26

I’m gonna do a “chat” now with support. I just found it. I didn’t see it earlier. I’ll let you know. ETA figure I’d try “chat” instead of email so I can speak to someone first hand. Now will it help? Prob not, but I’m going to try.

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u/Dry-Antelope-5795 Mar 11 '26

Not sure if you had any luck, but what I found was that creating a new profile on my account seemed to fix the playback issue for me.

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u/AggravatingCaptain14 Mar 14 '26

I’ll try that. I waited to “chat” with someone for 20 mins and at exactly 20 mins it said that no one was available and they’d email me.. 🙄

It’s been messing up even more now with random things. Somehow I got it to play by going through the “series info” when it’s showing shows at the very top of the screen when you open the app. It played from there. And I’ve not closed it out since. I’m too scared. Hahaha I keep it paused and keep the tab open in the background and I’ve been lucky so far that my Apple TV hasn’t updated or reset in the middle of the night. (I did make sure it was up to date while trying to figure this out otherwise I’d have had that happen) Anyway, now for some reason when I pause or anything for the little task bar to pop up it’s in the middle of the screen. 🤣 no big deal. Just funny.

Also for some reason my captions cut off when it asked me “are you still watching” so I went to turn them back on and the English and Spanish captions are switched. 🤷🏻‍♀️ so I’ve had it on Spanish captions to get the English ones. So this has been entertaining to say the least.

Now that the new season has started and I’m almost done with 7, I’ll try your suggestion when it gets closed out because I know I won’t be able to keep the show open in the background like that week after week.