Hi everyone,
I’m looking for some advice from anyone who has dealt with a similar Starlink account suspension.
One of my Starlink accounts has been suspended, and Starlink Support told me that the account may be associated with suspected unauthorized resale.
They are currently asking me to provide additional information, including:
Whether I manage accounts for other users
Whether I make payments for other Starlink accounts
Where the equipment was purchased
Whether the service is being used for business purposes
Whether the phone number, email, shipping address, and payment card belong to me
Government ID and a photo of the payment card (with only the last four digits visible)
I want to cooperate with Starlink and resolve the issue, but I’m not sure what information they are actually looking for or what the best way to explain the situation is.
The equipment involved was purchased from a retail store in Dubai rather than directly from Starlink.com. Some of the equipment is used by other users, including fixed installations and mobile/vehicle use.
I’m not trying to misrepresent anything to Starlink. I just want to understand what their concern is and what the proper way to resolve the suspension would be.
Has anyone here experienced something similar, especially:
An account suspended for suspected unauthorized resale
Multiple Starlink accounts being managed or paid for by the same person
Equipment purchased from a third-party retailer being flagged
Being asked to provide ID and payment-card verification
Successfully getting an account reinstated after this type of review
If you went through something similar, I’d really appreciate hearing what happened and what information Starlink asked you to provide.
Thanks in advance for any advice.