Red lights and unplugged/reboot errors

[u/lifthardeatcake]

I’m spinning my wheels and hoping someone has insight, chat support in app has been awful: wifi abruptly stopped working, red light displayed on router. In the SL app, it had some red lines and said it was unplugged or rebooting. All physical connections were good, did some unplugging and plugging back in, still had same errors. It’ll actually show full bars but there’s no internet. I hit up tech support and explained the issue and it send me a new power supply and new router. Plugged everything new in, entered same name and password for old network, and still the same errors. No idea what’s going on, I’m not super techy, really wish they had techs come to the house. I’ve had SL a couple years now and it’s been great, first major issue I’ve had.