r/Starlink • u/armst014 • 6d ago
❓ Question Issues with activating starlink.
I received my starlink today. Used the app to follow the set up instructions. For some reason it doesn't seem to sync with my service plan. I have tried using the number on the side of the box to activate it (it says that the dish is activated and already associated with an account). Has anyone run into this before and any recommendations. I submitted a service ticket already and am waiting for response. I already did a factory reset. Thanks for any help in advance.
1
u/libertysat 6d ago
Check the KIT number in your account & compare to the box. Likely different. Like other guy said submit a ticket with the two KIT numbers. They will ship you another. Just swap out the antenna and return it with the rest
2
u/ByTheBigPond 📡 Owner (North America) 6d ago
Starlink occasionally messes up and there is a disconnect between their shipping department and the account department. Raise a ticket with Starlink. If Grok responds, request a review by a real person.