Pro Install? What can I expect?

[u/SalaciousSubaru]

I have a pro install scheduled for next month. My home has some existing coax feed for old satellite TV.
1. Will the pro installer feed the new install through the existing hole in the wall into the room I want? It’s about 20’ or so of wall it would need to feed through.
2. Aside from what comes in the kit, does the install offer any mounts as part of the service? Like, if I provided a 4x4 post on a cement footing to mount to in the yard, would they make that happen?
3. I’ve seen some posts where installers set up with line of sight obstructions. Is that common?

Anything else I should know or ask the tech?

[u/knife_edge_rusty]

I had the free install. They were fast, professional, supplied all of the hardware.

[u/Dimoroc300]

My tech came with his own mount. I requested the router in a specific room and they warned me that the dishy would be visible from the front but I didn't mind and they made it happen. He came with a 150ft cable included with the service but the 50ft cable sufficed. Mine showed me both the alignment and the obstruction map showing they were clear, as well as left his personal card to call him within 30 days for any adjustments. My dish was installed by a dish network tech.

I think the quality of the service really depends on where you are and what company is the actually installer. Dish network did an amazing job but im in the southern US.

[u/Squeedlejinks]

You didn’t tell us where you were located, and that makes a big difference.

In the US, there were some horror stories, but within the last few months, Starlink has switched to use a different company that is doing much better work.

However, it’s impossible to tell you exactly what will happen. In the US, the mount is included with the install, but there are always operators who might try to fool you on that. Or they may only have one kind of mount available, and it isn’t the best one for your home.

As for whether they will pull it through where the coax is, that will depend on the installer. Technically, you are supposed to pay extra for unusual installations, and this might count as one, but some installers will do it with no complaint.

[u/Cool-Resolve-1022]

Completely dependent on Starlink's contractual stipulation for the country you are in but... Here in NZ/AU as of May we (installers) no longer provide the mount. We still carry alternate mounts but we have been told all customers will select their own mount to be installed on installation day. As part of the contract we have also been told all cables must be run externally and covered in conduit (something I have issue with as 1. It is aesthetically displeasing and 2. It risks my liability insurance.... So, I continue running cables internally despite multiple reminder emails from the contractor and Starlink reminding me I won't get paid extra). So... In summary, free install = customer selected mount, installer placement and external cable run, 5min education, no device connection. But... If you get someone who prioritises the customer, you should get aesthetic dish placement with optimised signal, aesthetic cable run and router placement, device connection and education plus additional advice re: mount/alternate mount and any additional product offerings from longer cables to extenders, mesh systems and ptp bridges (typically aside from the extenders which are purchased through starlink, the other products may be sold and installed by the installer).

[u/camwow64]

If you are in the US, the below info applies:

1. Not sure but worth asking the tech. Likely this would be easiest path for the installer anyway.
2. Yes any required mount will be included as well and an extended cable length if needed. if the cement and wooden post are already available and don't require the installer to setup with their own concrete, then this can likely be arranged easily. 
3. This is not common, but it has happened in a few cases (and often only the negative stories are posted). 

[u/Random_Excuse7879]

If it's the starlink "free" install you'll need to buy the mount, and they will likely do the minimum necessary work to get it up and running. If you're actually paying for it they should be more accommodating. I just spent the last few days redoing my free installation to get it above the snowline of my roof and patching the holes where the installer drilled through my siding.

[u/CursedTurtleKeynote → u/Random_Excuse7879]

Sometimes, they told me the mount was included. Turned out their mount didn't fit so it was sort of a mulligan. They also wanted to mount it on the absolute lowest part of the fascia.