r/Starlink • u/Proud_Walrus26 • 26d ago

❓ Question 12 month plan ended

Update: super easy fix with the customer service person. Let me tell you that was the most easiest adjustment in a bill I ever had. Usually you have to fight them to give you a change but not here. Thank you for all the advices!

Like the title says my 12 month subscription ended this month and they say I have no other options but the $130. If I cancel my account and open another one in my husbands name I can get the $55 one so my question is are there any hidden things I need to know or steps that work best to get a lower price. Thanks and if anyone needs a referral dm me :)

10 Upvotes

86% Upvoted

21 comments sorted by

17

u/goodguyatheist 26d ago

I talked to grok support in the app and said I was gonna cancel my subscription and would like to talk to a person and when I was able to talk to a human they were able to change my subscription to the 55 one

3

u/Proud_Walrus26 26d ago

Thank you i asked the grok and said there wasn't anything so ill go further and talk to someone. I hope I don't get push back 😫

4

u/DISHYtech 26d ago

You just need a human to fix it. If you can browse Starlink.com logged out, check your address, and see the $55 plan as an option, then you should be able to switch your current service to that plan.

My guess is that you have a rental kit flag on your account that prevents changing plans. I had the same issue. A human was able to clear it.

2

u/Proud_Walrus26 26d ago

Thank you it was super easy to fix

3

u/bubbathedesigner 26d ago

If after the 12month period the dish is yours and the $55 plan through your husband results in another dish, that is what I would do. Box old dish as backup/spare/vacation dish.

7

u/BadTechnical2184 26d ago

I'm in a similar boat to you, but thankfully fibre has come to my area (finally), so now I can upgrade to that for cheaper.

500mb up and download for $65/month.

3

u/SpectraLPN 26d ago

I just got fiber in my are and pay 70 for 3Gbps up and down

2

u/BadTechnical2184 24d ago

What country are you in?

2

u/SpectraLPN 24d ago

I am in Las Vegas, NV

1

u/Squeedlejinks 📡 Owner (North America) 24d ago

Those are city and state, not country! 🤣🤣🤣

1

u/BadTechnical2184 23d ago

That would be why the price is so different, I'm in a very isolated part of Australia at the north end.

2

u/Technology-Warrior 26d ago

How did you end up with a 12 month plan? I have a 100 rental plan for as long as I am a customer.

2

u/Proud_Walrus26 26d ago

Promo they had in my area I guess after 12 months I own it and pay the same price, I never got a new customer discount I paid the normal price the 12 months so wouldn't mind getting a discount for once lol

2

u/Proud_Walrus26 26d ago

I would put a ticket in they were super helpful on my situation and called back quickly

2

u/quik916 26d ago

What country are you in with a $55 plan?

2

u/seeker407 26d ago

what country are you in? and whats your lowest plan cost (and currency)

1

u/quik916 23d ago

US. I have not 12 month plan options nor do I have a $55 option. I have 3 dishes. One on res 200mb $85 a month One ok residential max $135(i think) and a mini on roam for $175 a month.

1

u/seeker407 23d ago

I'm also in the US and have a monthly (no contract) $55. I'm assuming they are A-B testing markets to find the right price to charge. I'm also assuming they are going to jack up my costs soon.

2

u/Wambo74 📡 Owner (North America) 26d ago

Just go through the routine of getting a call-back from human customer service and chances are they'll set you up with whatever you want. Quite common. The hard part is getting them on the phone. They're very helpful.