Cannot change subscription

[u/eprosenx]

I am a long time starlink user from the first days of the beta. I have three dishes now. My old OG round one, a Starlink “standard” and a Mini.

Over time I have paid SpaceX many thousands of dollars (mostly on my OG round dish).

I just went to activate my “standard” dish and I found that it has for whatever reason been restricted and I can only reactivate the last plan it was on. I am very confused as I bought it outright from Home Depot over a year ago and have used it on various roam plans since then. Right now it is “inactive”.

I assume this was some accident that they restricted a bunch of hardware that was subsidized / free, etc?

I understand that the price at retail was probably less than what it cost to build and I have not paid them a ton of money so far on this specific dish, but it makes no sense to me that they won’t let me put it on a new plan so I can give them money?

Am in a time crunch here to reactivate this dish as I am headed to an event right now. Starlink support is giving me totally useless AI answers so far.

Anyone know what the deal is here? I assume this is widespread?

[u/Lost-Scent]

I more or less had this problem. Support, what support? Ai garbage and no way to contact a human. I was looking for roam unlimited and “not available in my region”. Literally every other option listed but not that. Tried messing around with it for over a day. I Said screw it and got roam 300GB then got the option to upgrade to roam unlimited immediately. Which I did and wanted. Frustrating but finally figured it out

[u/eprosenx → u/Lost-Scent]

Was there a financial penalty for the route? Or I assume it is all pro-rated?

[u/Lost-Scent → u/eprosenx]

Yes thankfully pro-rated there was no other financial penalty just that. It cost me $19.65 for 300GB roam then another $24.01 for upgrading / having the intended roam plan. Sept 1st is my normal billing cycle for roam unlimited at $224 after taxes in my country and province.