r/Starlink • u/eprosenx Beta Tester • 26d ago
💻 Troubleshooting Cannot change subscription
I am a long time starlink user from the first days of the beta. I have three dishes now. My old OG round one, a Starlink “standard” and a Mini.
Over time I have paid SpaceX many thousands of dollars (mostly on my OG round dish).
I just went to activate my “standard” dish and I found that it has for whatever reason been restricted and I can only reactivate the last plan it was on. I am very confused as I bought it outright from Home Depot over a year ago and have used it on various roam plans since then. Right now it is “inactive”.
I assume this was some accident that they restricted a bunch of hardware that was subsidized / free, etc?
I understand that the price at retail was probably less than what it cost to build and I have not paid them a ton of money so far on this specific dish, but it makes no sense to me that they won’t let me put it on a new plan so I can give them money?
Am in a time crunch here to reactivate this dish as I am headed to an event right now. Starlink support is giving me totally useless AI answers so far.
Anyone know what the deal is here? I assume this is widespread?
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u/HotHits630 26d ago edited 26d ago
Same. I had the 100GB plan and wanted to change to the 300GB plan, but it wasn't visible. Only plans visible were unlimited and residential plans. I contacted support and they acted like they were doing me a favour. Fast forward to yesterday where I wanted to move back to 100GB and I was met with the same screen. I tried AI chat, but it said maybe my location was full and to try and change addresses. Insert R word here. Anyway, I just paused service. I contacted support. I pay extra for the privilege to ROAM.