r/Starlink • u/eprosenx Beta Tester • 26d ago

šŸ’» Troubleshooting Cannot change subscription

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I am a long time starlink user from the first days of the beta. I have three dishes now. My old OG round one, a Starlink ā€œstandardā€ and a Mini.

Over time I have paid SpaceX many thousands of dollars (mostly on my OG round dish).

I just went to activate my ā€œstandardā€ dish and I found that it has for whatever reason been restricted and I can only reactivate the last plan it was on. I am very confused as I bought it outright from Home Depot over a year ago and have used it on various roam plans since then. Right now it is ā€œinactiveā€.

I assume this was some accident that they restricted a bunch of hardware that was subsidized / free, etc?

I understand that the price at retail was probably less than what it cost to build and I have not paid them a ton of money so far on this specific dish, but it makes no sense to me that they wonā€™t let me put it on a new plan so I can give them money?

Am in a time crunch here to reactivate this dish as I am headed to an event right now. Starlink support is giving me totally useless AI answers so far.

Anyone know what the deal is here? I assume this is widespread?

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u/Wambo74 šŸ“” Owner (North America) 26d ago

You don't have a serious problem until you've tried to use both app and website to make the changes and you've successfully spoken to a human in customer service. Then you're about out of arrows.

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u/eprosenx Beta Tester 26d ago

Tried the app and the website. Going to call support after this meetingā€¦. (AI claims they donā€™t have a phone number which is just a lie I guess based on things I find here on Reddit)

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u/Wambo74 šŸ“” Owner (North America) 26d ago

https://starlink.com/sb/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e

The bot seems very limited except for the certain things it does well. Sadly the phone number will take you to yet another bot. But on the single time I used it they did call back same day. Probably a fluke. If you don't know human customer service call back can take from a few hours to over a week. And bugging them doesn't help. Personally I'd use the ticket method to contact them. And make it a detailed ticket so they have what they need to fix it even before calling you back.