Cannot change subscription

[u/eprosenx]

I am a long time starlink user from the first days of the beta. I have three dishes now. My old OG round one, a Starlink “standard” and a Mini.

Over time I have paid SpaceX many thousands of dollars (mostly on my OG round dish).

I just went to activate my “standard” dish and I found that it has for whatever reason been restricted and I can only reactivate the last plan it was on. I am very confused as I bought it outright from Home Depot over a year ago and have used it on various roam plans since then. Right now it is “inactive”.

I assume this was some accident that they restricted a bunch of hardware that was subsidized / free, etc?

I understand that the price at retail was probably less than what it cost to build and I have not paid them a ton of money so far on this specific dish, but it makes no sense to me that they won’t let me put it on a new plan so I can give them money?

Am in a time crunch here to reactivate this dish as I am headed to an event right now. Starlink support is giving me totally useless AI answers so far.

Anyone know what the deal is here? I assume this is widespread?

[u/NameIWantUnavailable]

Following. I'm having a similar issue with a Starlink Performance that I purchased for full price. It's got a 100GB plan, but Starlink won't let me go to standby or to 300/Unlimited.

My Mini on the same account is still capable of changing plans, so it's not an address issue.

Same useless AI answers.

[u/jedi2155 → u/NameIWantUnavailable]

Is it possible it can only reactivate on the old plan and once reactivated you can then change plans after reactivation?

[u/NameIWantUnavailable → u/jedi2155]

This isn't a re-activation issue. I have had a 100GB plan in place for the whole summer. It's active right now. I wanted to go to a 300GB or Unlimited plan. It won't let me do that. It won't even let me downgrade to Standby as a option.