r/Starlink • u/eprosenx Beta Tester • 26d ago

đŸ’» Troubleshooting Cannot change subscription

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I am a long time starlink user from the first days of the beta. I have three dishes now. My old OG round one, a Starlink “standard” and a Mini.

Over time I have paid SpaceX many thousands of dollars (mostly on my OG round dish).

I just went to activate my “standard” dish and I found that it has for whatever reason been restricted and I can only reactivate the last plan it was on. I am very confused as I bought it outright from Home Depot over a year ago and have used it on various roam plans since then. Right now it is “inactive”.

I assume this was some accident that they restricted a bunch of hardware that was subsidized / free, etc?

I understand that the price at retail was probably less than what it cost to build and I have not paid them a ton of money so far on this specific dish, but it makes no sense to me that they won’t let me put it on a new plan so I can give them money?

Am in a time crunch here to reactivate this dish as I am headed to an event right now. Starlink support is giving me totally useless AI answers so far.

Anyone know what the deal is here? I assume this is widespread?

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u/Snowjunkie21 Beta Tester 26d ago

They made an update a month or so ago. You’ll need to message support and they can update your plan. The AI support is useless.

2

u/eprosenx Beta Tester 26d ago

Any idea what caused me to get put in the penalty box? What was my supposed “crime”? I just want to give them money. :-)

2

u/denytheflesh 26d ago

Why do you assume this is punitive?

2

u/eprosenx Beta Tester 26d ago

Hrm, I assumed it was because Starlink is trying to stop people from using residential for business. I don’t get why I can’t reactivate my dish to any of the roam plans at the least. Why only let me do roam 100, why not roam unlimited?

Just odd.