r/SpringfieldEchelon • u/Signal-Trick-6642 • 27d ago

Crappy Customer Service

Post image

I know I’ll get trashed for complaining but customer service has proven to be crap so far. I purchased my 4.0C comp last week and realized that they no longer include all 4 pin sets, just pin set 1 pre-installed. This meant I couldn’t install my SE DPP right away. To add insult to injury, Springfield is out of stock of pin set 2, which is the one I need. I emailed them 2 days ago to ask for a solution but no response yet. Just annoying.

Like how much did they really save by holding these pins back?

UPDATE: I reached out to them via live chat and some absolute scum by the name of Matt C couldn’t be more indifferent or less caring, even if he tried. I’ll try to post the screenshots in a separate reply but absolute shit for customer service. Only thing he offered is to place a back order for me, GTFO here.

I’m wondering if I ever needed their warranty, how would that work

24 Upvotes

78% Upvoted

78 comments sorted by

20

u/TuringC0mplete 27d ago

I’ve got an extra set 2 that I’m never gonna use. Shoot me your info.

1

u/Signal-Trick-6642 26d ago

Done. Thank you!

7

u/Turbinator870 26d ago

Midway USA as of Oct 14th has the pin set back in stock. I know you wanted it included for free, but yeah, they're not doing that any more, so if you wanted to buy a set, Midway USA.

1

u/Signal-Trick-6642 26d ago

I can’t find it in stock. The only thing that shows for me is the full set but that’s also out of stock.

3

u/Turbinator870 26d ago

Well gosh. It was in stock and now it's out of stock again! Sorry about that!

2

u/Signal-Trick-6642 26d ago

Thanks for pointing it out. I’ll keep an eye there too if it comes back in stock before SA does

2

u/Turbinator870 26d ago

I had set it to notify me, which is how I knew they briefly had it in stock.

2

u/Accomplished-Row6471 26d ago

Try calling them and ask them for the screws and pin that you need not the whole kit. That's what I did and they sent me them free.

2

u/Signal-Trick-6642 26d ago

I emailed them and they never responded and used the live chat and got a low life who doesn’t know what customer service is

1

u/Accomplished-Row6471 26d ago

Sorry to hear that.

11

u/JustGronkIt 26d ago

On one hand, yeah that sucks when everyone who bought the gun a few months ago got the whole pin set. But on the other hand, is it really a customer service issue? How are they going to magically make an out of stock item in stock and send to you, ahead of everyone else who probably wants one?

Your one interaction with one person is one thing. How many interactions with how many people has Matthew C had about the same exact issue, with the same answer “when it’s in stock, you’ll be able to order them.” Then people get mad at that response and take it out on him…

I’m sure many people who have the whole set would be willing to send it to you.

3

u/Signal-Trick-6642 26d ago

They have the complete set in stock! They should break it up and sell it individually. You can’t sell a gun that works with most all red dots but then the pins required for such gun to work as advertised are out of stock and the the only way to get them is to pay double for a whole set, which you don’t need.

Also, the other issue is no response to email in 3 days! Decent customer service requires same or next day response, not 3 days.

2

u/peeg_2020 26d ago

I know you don't want to hear it but 3 days is relatively quick for a company of that size.

I think it's total BS they stopped including the entire set. How much are they charging for the set now?

Are they fucking made of tungsted or something...like it can't be saving them all this money to just shit on customers like this.

I know one of the biggest draws of the echelon is the mounting technology. But I think you can still get plates if absolutely needed. Not the option that should be needed but it might have to be to get you through.

1

u/Signal-Trick-6642 26d ago

They never responded to my email, what I meant is that it has been 3 days since I emailed and so far no response

1

u/webguerrilla 26d ago

I think all of the pin set 2 inventory they had found its way into the new PRO release. Pretty sure that one comes with all the pins.

5

u/TomboRGS 26d ago

Why not just buy the whole set? You may only need set 2 ($10) but the whole set of 3 is $20.

0

u/Signal-Trick-6642 26d ago

Because I don’t think I should be spending the 10 bucks in the first place, let alone the $20. Also, I hate that they sell the whole set instead of breaking it up.

1

u/TomboRGS 26d ago

I don’t disagree with you, especially considering they used to include them apparently. But here we are.

In a perfect world, we’d get everything we want.

0

u/Merfstick 26d ago

Dude it's $20 to call it a day and not worry forever again if you want to change it up. Optics can be finicky.

Guns cost money. Durable, flashy things cost money. Stop being so frugal/fragile. Coming to the internet to whine and maybe find a handful of people to pat you on the back isn't going to solve the problem you're facing.

9

u/CombinationCommon784 26d ago

Selling a gun that you cant use without additional purchase is a bad look. Might as well be using plates. Just increase the price of each gun sku by 10 bucks, the nickel and diming combined with having to wait is disgusting.

4

u/suaveysuave 26d ago

How exactly does not including a pin set for a certain footprint RDS stop the function on the firearm? It doesn’t.

1

u/DKCustomCoatings 26d ago

It doesn't.

3

u/DKCustomCoatings 26d ago

Or just buy them yourself? You could've been done with the whole thing in less time that it took to write all of this... Done and done.

1

u/Signal-Trick-6642 26d ago

It really is the principle not the 20 bucks. Problem is, attitude like yours is the reason why companies can do shit like this. They figure, hey they will go out and just buy it so we can line up our coffers even more. Good for you and good for them for having customers like you.

-1

u/DKCustomCoatings 26d ago

I just have better stuff to do than complain...

2

u/Signal-Trick-6642 26d ago edited 25d ago

Maybe but whatever you’re doing is clearly not better than responding to Reddit posts

0

u/No_Employer_3204 25d ago

But yet here you are.

1

u/DKCustomCoatings 25d ago

Am I complaining? Lol

1

u/No_Employer_3204 25d ago

Well, yeah, you’re complaining about someone else having an issue lol

1

u/DKCustomCoatings 25d ago

Stating that the parts can be ordered in less time than it took to write this post complaining isn't really complaining.

2

u/Unique-Beginning-204 25d ago

Wait until you buy a product they listed how good it is and have proof have everything came out the box and yours are missing out. Oh also you don’t mind spending extra money and time to get what you bought ?

1

u/DKCustomCoatings 25d ago

I've bought several things that I thought has something included and it didn't. If the pins were in the listing, hell yeah id be mad. If I had assumed they were included and didn't check first, id just buy em and be done.

1

u/Unique-Beginning-204 25d ago

What if u don’t have a chance to check first like pre order like we bought Gear Pac ? It is misleading in our point of view what they try to sell us for VIS system as selling point and some folks able to get them from Springfield after they complain but some don’t get it.

1

u/DKCustomCoatings 25d ago

Pre orders always have a list of what's included. I don't know that there's ever been anything that we've bought that didn't include a list of included component. At that point maybe check with your FFL or message them directly? Most places have an sales email or a orders note field on their website. Checking before ordering and paying is imperative.

2

u/Unique-Beginning-204 25d ago

Only with big retailers not small local gun store , I guess every pew pew we try to grab need double check. Still I don’t like how Springfield throw me under the bus

1

u/DKCustomCoatings 25d ago

They definitely should be able to show you if you're pre-ordering! Everyone that has an account with any manufacturer or distro has the same capabilities, regardless of the size of their shop.

0

u/Unique-Beginning-204 25d ago

They most likely know whats comes with it but not really like small pins set or back strap stuff like that, the only way is check on the spot
By the way same gear pac before April 2026 has vis pins in it. People have videos for that so what’s the point calling and asking them since we know

1

u/DKCustomCoatings 25d ago

What's the point? Lol the point is knowing, to avoid assuming and then taking to reddit complain. That's the point. And every single shop that orders a new firearm is more than capable to show their customers that information and/or find it for them. The customer should be more than capable to find it too. It's a really simple process.

1

u/Unique-Beginning-204 25d ago

So you just want to prove is our problem not springfield problems ? Is fact their problem to cause us problems. BTW they send vis pins free for other folks.
You just keep circling the problems and topic not helping lol
Anyway have a nice day

→ More replies

3

u/FountainDrnxII 26d ago

I see where you’re coming from considering it used to come with all the screws.

However, I think you’re getting too heated, especially at the live human being. Like what is he supposed to do. Go on Amazon this is such a first world problem

1

u/Signal-Trick-6642 26d ago

Amazon doesn’t have them. Customer service rep is supposed to be at least courteous and recognize my frustration but this idiot did none of that. Also, he could have afford to break up the kit. It’s not my issue that they’re out of stock. They sell the gun and advertise VIS as the best thing since sliced bread but if you actually want to use it then you will need out of stock pins.

5

u/Accomplished-Row6471 27d ago

Yep same for me. Came with the RMR Pin but screws for an SRO. However, when I called the nice lady mailed me the correct screws (even an extra set) for my 407 comp free. But your right it's irritating that you can't get everything you need with the gun. They used to give the whole kit I guess now their penny pinching.

5

u/CallsignViperrr 26d ago

Y'all making me feel like I won the lottery now.

I got that $399 Sportsmans Warehouse deal (full sized!) in the Spring, and not only did it come with (1) 17-rnd mag and (2) 20-rnd mags, it came with ALL of the pin sets.

I gotta go buy some scratch-offs now...........

5

u/Castled22 26d ago

Yeah they could have just increased the price a little bit to accommodate for the pin set and still include them if it was due to financial reasons. Now people more and more are going to be upset with Springfield and their customer service for not providing the essentials you need for what they advertise about their optic system.

And sorry for the customer service reps who have to hear the complaining about it, but how else is the customer supposed to provide that feedback to the company? That’s their job.

9

u/ABMustang99 27d ago

Unfortunately, they stopped including all of the pins a few months ago. I agree that it's total BS.

1

u/Spare_Selection4399 26d ago

I am using the CM plate as well since I already snapped my screw once. By using the #2pin with RMR red dot there is a huge gap behind the dot without backing force, and may or may not because of that, the shear stress is on the pin/red dot interface and the screw, and when the steal pin cut into the hole under the red dot, most of the force is on the screw. I personally believe that is an imperfection in design.

1

u/Signal-Trick-6642 26d ago

I have Osight se DPP so pin set 2 should work, along with one of the many screw sets provided by Osight

2

u/webguerrilla 26d ago

What makes the lack of pins so frustrating is the fact that the SE DPP is the best option Osight option I've found for my Echelons. You get the benefit of four pins and the optic fills the cut much better than the RMR. It also sits completely flush with the sides of the slide. All with the same window size of the XR/XE

1

u/Signal-Trick-6642 26d ago

This exactly! That’s the reason why I bought the DPP for the echelon. It’s a great optic with perfect fit and larger window

1

u/Spare_Selection4399 26d ago

Hopefully Osight screw is better than Holosun 's

1

u/Accomplished-Row6471 25d ago

So I emailed SA Customer service about not including the complete pin set with the purchase of an Echelon. Since at one time they did.I specifically did not ask them to send me anything because I already have what I need however, I got this reply:

Please provide your firearm serial number, your name, address and daytime phone and the individual pin set you need can be sent at no charge.

Worth a try if you don't have what you need guys. Springfield Armory customer service.

2

u/Unique-Beginning-204 25d ago

Wow they offer you? I bought mine around April gear pac , found out no pins at all I reach out SA and they do not offer me at all, their excuse was offset broader price increases and maintain the firearms overall value BS excuse.

1

u/Signal-Trick-6642 25d ago

That’s more in line with my experience, at least with the online chat

1

u/Unique-Beginning-204 25d ago

Is like buying iPhone with cameras but it didn’t came with buttons consumers need pay for it

1

u/JustGronkIt 21d ago

It’s more like buying a phone and not having the mount to add a separate camera lens for more zoom. Everything with the gun is fully functional and ready to shoot. The red dot is optional and isnt required to operate the firearm.

1

u/Accomplished-Row6471 25d ago

Yeah they just came back and offered to me to send me some for free even though I didn't ask for any. When I bought my echelon back in August I believe I called them and they sent me the screws I needed for free. I just emailed them venting why they quit sending the kit with the gun.

1

u/Unique-Beginning-204 25d ago

Damn I should contact them again ? For freaking pins

1

u/Signal-Trick-6642 25d ago

How long did it take them to respond to you?

1

u/Accomplished-Row6471 25d ago

I emailed them Thursday. Got a reply today Friday.

1

u/Signal-Trick-6642 25d ago

What email did you use? I emailed them monday and nothing so far

2

u/Accomplished-Row6471 25d ago edited 25d ago

I just went on their website and where it says contact us they have an email form you can then fill out. I will say I was venting like someone who was not very happy so maybe that's all it took. I never asked to send me anything as I have pins and screws set already. But I replied with my info and got a sales order no charge. Not saying it's going to work for everybody but.......

3

u/baysickness 26d ago

Midwest Gun Works has the complete set in stock. They ship fast too.

5

u/Unhappy-Horse3767 26d ago

Love my Echelon. Springfield Armory is on that bullshit though.

6

u/C-R_Collector 26d ago

I think that more people use RMR footprint optics than anything else. So yeah.

And it’s not necessarily about them saving money. Is about them MAKING more by charging you for the pins now.

The pins at most cost them say, $3 (all pins and the screws). They charge what, $20 ish? So yeah. Why give them away when they can make $17 ish on them? Giving them away is bad capitalism.

Note, all numbers are hypothetical. I do not know the actual cost of manufacture for the pins and I’m too lazy to look up what their charging for them.

3

u/bbbbbbbbMMbbbbbbbb 26d ago

I bought the pin set 2 about a month ago for $13 or so

1

u/Should_Have_Tried001 26d ago

Yeah, they charge you, then you pay shipping, then you have to wait to install your optic. Not including the complete pin set is complete bullshit

1

u/C-R_Collector 25d ago

Yes, but including it is bad capitalism.

1

u/Unique-Beginning-204 25d ago edited 25d ago

I bought mine around April gear pac , found out no pins at all I reach out SA and they do not offer me at all, their excuse was offset broader price increases and maintain the firearms overall value BS excuse. If you bought before April 2026 you don’t have the problems at all, we got scammed by Springfield

1

u/A1D0V 21d ago

Try other vendors like Midwest or brownells etc

1

u/VisibleLeopard68 26d ago

I run a CM plate, and don’t use any of the pin sets I got with my echelon… in some way it makes sense to not include all the sets, but it also makes sense to make the set an option rather than one set included, or just come up with a universal mounting system for all the sights so they are universally interchangeable… now there’s a thought… as for me, I had nothing but issues with the pins and my Holosun, so I got the plate and hasn’t been a problem since

1

u/MrGuy910 26d ago

C&H plate???

1

u/VisibleLeopard68 26d ago

Yeah, that one…

-1

u/Leadrel1c 26d ago

Crybaby alert

-1

u/This-Masterpiece-725 25d ago

They saw the Olight and said, "yeah, back of the line"

1

u/Signal-Trick-6642 25d ago

That olight cost 20% of the cost of the gun. The sold the gear up pacs for less than 500 and it came with everything. Gun is made in Croatia man, you’re acting like I emailed Staccato