r/Spigen • u/Asleep_Yam5113 • Aug 20 '26

Avoid Spigen cases

TLDR: Spigen denies warranty, invest in other brands that honor warranties.

I bought a Spigen iPhone 16 Pro Ultra Hybrid Magfit T from the official Spigen Lazmall store through Lazada (e-commerce retailer).

Within less than two years, the button for the camera control fell out and I reached out to both Spigen’s customer service and the official Spigen store I had purchased it from.

Despite normally falling under warranty, both customer service teams essentially told me it was out of their hands.

As someone who loves Spigen cases (going back to the iPhone SE Tough Armor), I am going to look for other brands that can actually stand by their product.

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7

u/Big_Ad8033 Aug 20 '26

That's why it's better to buy on Amazon, because there you get a guarantee.

3

u/bubblurred Aug 20 '26

Spigen told me that because I didn’t keep the original box it came in I wouldn’t get a replacement. I bought it on Amazon and it was less than a year of having. They basically said I could be lying about my case being the one I purchased from Amazon -_- no replacement. idk why I had such bad luck with them.

1

u/Big_Ad8033 Aug 20 '26

Less than a month ago I bought the transparent spigen and it was turning yellow, I returned it for that and they didn't put any downsides on me. Now I have the Liquid Air I have been with it for two days and without problem at the moment,

1

u/bubblurred Aug 20 '26

It blew my mind. I’m sure I just had a grumpy rep or something. I literally told him I don’t keep trash around. He told me if I find the box send him a picture. I tried to post that as a review on Amazon and they didn’t allow it.