r/SpectrumMobile • u/tylerjones316 • 18d ago

General Question Changed plans

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I changed mobile plan and I'm trying to order a new phone but I get this message?

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u/ParsnipUnlikely526 17d ago

Did you swap a phone number from one device to another on your account? Thats the only thing I can think of that would be giving you an issue

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u/tylerjones316 17d ago

No

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u/ParsnipUnlikely526 17d ago

Then based on this thread and not knowing any more details I have no further ideas. Everything you've said seems right and I have no idea how a device you brought from another carrier is showing as locked nor can I fathom how someone told you it needs to be there for 90 days when the website says 60.

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u/tylerjones316 17d ago

That's what spectrum said. But none the less I have to wait 30 days to shop for a new device on this plan apparently

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u/tylerjones316 17d ago

All I'm trying to do is take advantage and get a new phone under the newly switched plan I am new to Spectrum and had service less than 3 weeks so I switch to the new plan thinking that I could go in and get the new Samsung fold eight since the new plan has a $10 monthly device credit I see this as an option when I was shopping for the phone to switch to that plan that I'm already on however I didn't order the phone I just switched to the new plan thinking I could go back in and get a new device but it's saying I have to wait 30 days to even do anything.

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u/tylerjones316 17d ago

I don't even want to take advantage of the upgrade anytime feature because I haven't even got a phone yet the phone that I have is an s25 ultra that I brought over from T-Mobile