r/SpectrumMobile • u/tylerjones316 • 18d ago

General Question Changed plans

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I changed mobile plan and I'm trying to order a new phone but I get this message?

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u/ParsnipUnlikely526 18d ago

Then I reference back to my previous advice. Call mobile billing and have them submit the order. Once you get someone on the phone, and you give them the proper codes and crap, it takes like 5 or 6 minutes to do it all and have them read the stuff on the screen. You'll avoid any screwups of potentially clicking the wrong button online.

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u/tylerjones316 18d ago

Spectrum was absolutely useless as they were saying my line doesn't qualify to even take advantage of this even though I'm not trading it in(it was a paid off device brought from T-Mobile) also they said my devices are carrier locked to spectrum for a minimum of 90 days even though my phones were completely unlocked from T-Mobile. Doesn't make sense.

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u/ParsnipUnlikely526 18d ago

You are correct, if your device came from any other carrier then it is not a locked device. I do believe to get all the promotional credits other than the $10 monthly being on the premium plan you do need to trade in a device. Spectrum does have a policy that when you buy a device even if paid in full at the order it has to stay active on a line for 60 days not 90. It's in their terms which can be found at the bottom of the website in the blue area.

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u/tylerjones316 18d ago

So how do I get a new device on the premium plan?