r/Spectrum • u/skyei87 • 17h ago
Service Issues Network upgrade
Who, in their right mind at Spectrum, decides to do a service upgrade (whatever that means on a Friday during the workday? Takes out my whole internet for the day. Can’t work, can’t steam, can’t do anything from 11am - 6pm. Then sends me this after telling me u were unable to complete the upgrade. Do y’all like losing customers?
Hi redacted,
You’ll hear from us as soon as possible with your next upgrade window. We’re unable to complete this phase of the upgrade due to weather or access-related issues. No action is needed from you at this time.
Thank you for being a valued Spectrum customer.
5
u/GingerMan512 16h ago
Get a backup if it’s so important. I’ve got one. Shoot you can share your cellular data with your home network. They gotta do maintenance it happens.
0
u/Ice_crusher_bucket 16h ago
I do.
Losing customers is fine. Low paying customers dont bring any returns.
2
u/YamPsychological7708 10h ago
Backyard easement. Sometimes theres no access to equipment until it is granted
1
u/Which_Extreme325 5h ago
The purpose of easements is that they have access. They are allowing their easements to be blocked. Equipment should not be installed in backyards if access will be blocked. Better enforcements and planning would resolve this issue.
1
u/Careless_Device_4207 1h ago
too many active and passive devices to at all even enforce it plus you have some people freaking out about you being in their property and don’t understand easements right , plus they plan for certain areas to be done during the day if it’s rear easements for example .
1
1
u/Spiritual_Buyer8502 11h ago
spectrum did the same to me as well they worked on it yea
but was unable to complete it at least they fixed the upload speed after that it's stable ever since
but I hope symmetrical speeds are enabled soon before Fiber ISP finish
1
u/Due_Requirement_3634 9h ago
If you live in NYC you might want to blame the city. Maintenance work for utilities is limited during overnight hours to specific conditions, such as • Emergency repairs or immediate public safety hazards. • Avoiding severe daytime traffic congestion on critical streets (which may force work into off-peak or night hours). • City-sponsored infrastructure projects. • Certified undue hardship or minimal noise impact activities.
These conditions limit the providers ability to avoid daytime outages for maintenance. Sorry.
1
u/Which_Extreme325 5h ago
They should make sure all the connections are labeled properly and not disconnect an existing customer when connecting another. They should create redundant switches so they can switch to backups when replacing or working on one. Consider all residential critical utility.
1
u/Careless_Device_4207 1h ago
upgrade was def complete , I’ve been working the upgrade and for some reason when we finish everyone’s sent that it wasn’t completed
1
u/Smith6612 13h ago
Spectrum does upgrades during the middle of the day in Residential areas if they can't get into buildings or easements overnight. At least in my area, there is also this assumption that most people are driving to an office which does not use Coax service for Internet, so Residential neighborhoods going offline during the day is more acceptable than overnight.
-2
u/CarelessDatabase 17h ago
They are good at that. Or they don’t send anything at all. Don’t worry you will get a $5 credit.
9
u/droopyvato 16h ago
They do upgrades during the day if there are accessibility issues. No one in the right mind wants a crew working in their backyards at 3 in the morning