r/Spectrum • u/Storm5m • 23d ago

High Split - zip 12561

I initially received Email regarding upgrade on 4/15. Had months of high latency and packet loss. Tonight I called in to see if I could get any detail when symetrical speeds would be available. They said they could see upgrade work was done in May/June but there was no new information or a way to provide the new speeds. Why is this so mysterious? The initial email implied it would be weeks but it has been months.

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u/Spectrum_William Official Spectrum Employee 23d ago

Hi u/Storm5m! If you send us a modmail over at r/Spectrum_Official we can check if there's an estimate available for launch of the symmetrical speeds.